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D. CHECKLIST ... TO HELP YOU SAVE MONEY
If your water softener fails to work make the following easy checks. Often, you will find what's wrong your-
self and you won't have to call and wait for service. If you do not find anything wrong, while making the
checks, and your softener still does not work, call your Sears Service Department.
Note:
1. Also read ERROR CODE, page 2-3.
2. If an error code is not displayed, press and hold the SELECT button until the display changes. Then, press
the SELECT button again and hold until a flashing SR code appears. It must show SR29 for UltraSoft 250 or
SR33 for UltraSoft 275. If any other number shows, the face plate computer is working on incorrect input and
would probably be the cause of the problem. To set SR29 or SR33, press either the UPI_ or DOWN(_ button.
When correct model code shows, press SELECT to return a flashing 12:00 AM display. Reset the present time,
hardness number, etc., pages 1-3 and 1-4.
PROBLEM
No soft water
Water hard sometimes
Brine tank flooded
CAUSE
No salt (or salt bridged) in the storage t'ank
Transformer unplugged at the wall outlet,
or power cable leads loose from the
electronic board, fuse blown, circuitl
breaker popped, or circuit switched off.
Manual bypass valve(s) in bypass position
Dirty, plugged or damaged nozzle &
venturi
Valve drain hose plugged
Hardness number setting too low
Using hot water when softener is
regenerating
Increase in the grains of hardness in your
water supply
Restricted drain line
Plugged or dirty nozzle & venturi
Valve-rotor disc & seals
CORRECTION
Refill with salt, or break the salt bridge (page
3-1). Press ON/OFF-HOLD (RECHARGE
NOW) button and hold for 3 seconds to start a
regeneration (see page 2-1).
Check for loss of power due to any of these
and correct. With the power back on, look at
the time display and read PROGRAM
MEMORY, page 2-3.
Look at FIG.14 on page 4-1. Move the stem in
a single valve to service. In a 3-valve bypass,
open the inlet and outlet valves, and be sure to
fully close the bypass valve.
Take apart and clean or replace damaged
parts (see page 3-2).
The drain hose must not have kinks, sharp
bends, or be raised too high above the
softener (see page 16 in your installation
manual).
Press and release the SELECT button until
HARDNESS shows in the display. Read the
hardness number in the display and be sure
the same grains per gallon number is shown
on your water analysis report. See page 1-4 to
reset. Press and release the SELECT button
until the present time shows in the display.
Avoid using hot water during this time because
the water heater refills with hard water (see
Automatic Bypass, page 2-6).
Ask your Sears retail store for a new water
; analysis. Then make a new hardness number
i setting (page 1-4).
Check for kinks, bends or obstructions (see
page 16 in your installation manual)•
Take apart and clean or replace damaged
parts (see page 3-2).
Check for scratches or grooves, replace if
needed.
3-4
Problems, Questions? Call 1-800-426-9345 Kenmore Water Line