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CORRECTIVE ACTION
1. 1.
DISPLAY SHOWS
UPPER ELEMENT
CONNECT
FAULT
LOWER ELEMENT
CONNECT
FAULT
1.
INDICATES
Upper element isnot
functioning
Lower element is not
functioning
2.
1.
2.
Turn off power at the circuit breaker/fuse box and check for
a loose connection at the element. For access directions
see "Element Removal/Replacement" section. If error
persists proceed to the next step.
Replace non-functioning element. See "Element Removal/
Replacement" section.
Turn off power at the circuit breaker/fuse box and check for
a loose connection at the element. For access directions
see "Heating Element Replacement" section. If error
persists proceed to the next step.
Replace non-functioning element. See "Element Removal/
Replacement" section.
IMPORTANT: Using an element greater than 2000 watts
in place of the lower element will damage the water heater.
HEAT PUMP 1. Heat Pump compressor is 1. Contact a qualified person to service the heat pump.
CONNECT not functioning.
FAU LT
FAN 1. Heat Pump fan is not 1. Contact a qualified person to service the unit.
CONNECT functioning.
FAU LT
AMBIENT TEMP 1. Ambient Temperature 1. Contact a qualified person to service the unit.
SENSOR SHORT OR Sensor is not functioning.
OPEN OR AD ERROR
UPPER TEMP 1. Upper Temperature Sensor 1. Contact a qualified person to service the unit.
SENSOR SHORT OR is not functioning.
OPEN OR AD ERROR
LOWER TEMP 1. Lower Temperature Sensor 1. Contact a qualified person to service the unit.
SENSOR SHORT OR is not functioning.
OPEN OR AD ERROR
DISCHARGE TEMP 1. Discharge Temperature 1. Contact a qualified person to service the unit.
SENSOR SHORT OR Sensor is not functioning.
OPEN OR AD ERROR
COIL TEMP 1. Coil Temperature Sensor is 1. Contact a qualified person to service the unit.
SENSOR FAULT not functioning.
OR AD ERROR
1. Main Circuit Board is not Contact a qualified person to service the unit.
functioning.
1. Water temperature in unit See "High Temperature Shut-off System" section.
has exceeded 190° F.
1. Condensate pump failure.
MAIN CIRCUIT BOARD
FAULT
HIGH TEMP
LOCKOUT
CONDENSATE
DRAIN
ALARM
(If Accessory Condensate
Pump is Installed)
LOW WATER
LEVEL ALARM
COMMUNICATION
ERROR
1.
1.
Not enough water in the
tank.
(Tank not full)
No communication between
mainboard and user
1.
1.
1.
2.
3.
4.
1.
Check to see if accessory condensate pump is plugged
in and has power. Also check circuit breaker/fuse box and
GFCI (if used), if error persists proceed to the next step.
Check condensate pump outlet tube for blockage, if error
persists proceed to the next step.
Check control wire connections to condensate pump. Iferror
persists proceed to the next step.
Replace accessory condensate pump. If error persists
contact a Qualified Person.
Fill Completely - Open all hot water taps in home and run
until water (uninterrrupted by air) flows from all open hot
water taps.
1. Contact a qualified person to service the unit.
ELECTRONIC
POWER ANODE
ERROR #0-9
(# CAN BE 0-9)
interface board.
1. Indicates the power anode is 1. Contact a qualified person to service the unit.
not operating properly
NOTE: The diagnostic codes listed above are the most common. If a diagnostic code not listed above is displayed, contact Sears
Repair Services at 1-800-4-MY-HOME (1-800-469-4663).
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