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Service
To obtain approved HOOVER service
and genuine HOOVER parts, locate the
nearest Hoover Factory Service Center
or Authorized Hoover Warranty
Service Dealer (Depot) by:
• checking the Yellow Pages under
“Vacuum Cleaners - Household”
OR-
• checking the list of Factory Service
Centers provided with this cleaner
OR -
• checking the Service section of
The Hoover company on-line at
www.hoover.com OR-
• calling 1-800-944-9200 for an
automated referral of authorized
service outlet locations (U.S. only.
Do not send your cleaner to The Hoover
Company in North Canton for service,
this will only result in delay.
If further assistance is needed, contact
The Hoover Company Consumer
Response Center, North Canton, Ohio
44720 Phone: 330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8,
Phone: 1-800-263-6376.
Always identify your cleaner by the
complete model number when request-
ing information or ordering parts. (The
model number appears on the back of
the handle.)
Possible Cause
Possible Solution
• Incorrect carpet height setting
•
Move carpet height control to a higher
setting
Problem: Cleaner won’t run
Problem: Cleaner / tools won’t pick up
Possible Cause
Possible Solution
• Broken or worn belt(s)
•
Replace belt(s)
• Brush roll worn
•
Replace brush roll
• Filter bag full
•
Change filter bag
• Incorrect carpet height setting
•
Move carpet height control to lower
setting
• Blockage in air flow passage
•
Clear blockage (see “Clearing block-
ages section)
Problem: Cleaner hard to push
Possible Cause
Possible Solution
• Flat belt broken or worn
•
Replace belt
• Self-propel button in OFF position
•
Slide button to ON
Possible Cause
Possible Solution
• Brush roll in OFF position
•
Move brush roll control to ON position
(carpet)
• Flat belt broken or worn
•
Replace belt
4. Trouble shooting
Possible Cause
Possible Solution
• Not firmly plugged in
•
Plug unit in firmly
• No voltage in wall plug
•
Check fuse or breaker
• Blown fuse or tripped breaker
•
Replace fuse or reset breaker
• Thermal protector activated
• Allow cleaner to cool for 30 minutes
(this will reset the thermal protector)
Problem: Cleaner won’t self-propel
Problem: Brush roll not turning
If a minor problem occurs, it usually can
be solved quite easily when the cause
is found by using the checklist below.
Problem: Powered hand tool brush roll
won’t turn
Possible Cause
Possible Solution
• Too much pressure being applied to
tool
•
Continue using tool applying light
pressure
• Blockage in turbine channel
•
Remove blockage
• Broken or worn belt
•
Replace belt
• Low cleaner suction
•
Check items under “Cleaner suction low”
4-1
C
B
A
Clearing blockages
Disconnect cleaner from electri-
cal outlet.
Warning - Brush roll can start
suddenly. Unplug cleaner when it
is turned over.
Low suction or pick up may be due to a
blockage in the system. Refer to the
following steps to check for blockages
continuing with each step until the
blockage is found:
1. Check fullness of filter bag; change if
needed.
Checking airflow path
2. Plug cleaner in and turn ON. Check for
suction at end of hose (A).
a. If there is suction, continue with
step 3.
b. If there is no suction, check for
blockage in hose and dirt tube as
follows:
1) Disconnect hose from dirt duct (C)
by reversing procedure for “Attach
hose” on p. 4, Figs. 1-5 and 1-6.
2) Clear out hose.
3) Look into (C) and remove blockage.
3. Check connection at hose tube (B);
remove any blockage.
4. Turn cleaner OFF and unplug.
Continued
Hoover Cleaning
Performance
This Hoover Cleaning Performance
System is for comparing the relative pro-
gressive performance of Hoover
uprights only and not for comparison
with any other brands. The majority of
this rating is based upon the ASTM
International Carpet Cleaning
Effectiveness Testing (ASTM Test F608).
Other performance factors include Hose
Power (ASTM Test F558), Surface Litter
Cleaning, Hard Floor Cleaning, Edge
Cleaning, Cleaning Width, and Air
Filtration.
Problem: Smoky/burning smell
detected
Possible Cause
Possible Solution
• Belt broken or stretched
•
Replace agitator brush roll belt as
described in Figs. 3-16 through 3-18
in the Maintenance section.