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Problem: Cleaner won’t run
Problem: Cleaner suction low
Problem: Power nozzle agitator
brush roll won’t run
Problem: Powered hand tool
brush roll won’t turn
Possible cause
Possible solution
• Not “ON” at cleaner.
• Turn “ON” at cleaner.
• Not firmly plugged in.
• Plug unit in firmly.
• No voltage in wall plug.
• Check fuse or breaker.
• Blown fuse or tripped breaker.
• Replace fuse/reset breaker.
• Needs Service.
• Take to service center. To find nearest
location visit www.hoover.com or call
1-800-944-9200.
• Thermal Protector Activated.
• Allow cleaner to cool per instructions on
page 4.
Possible cause
Possible solution
• Hose power cord not firmly
plugged in.
• Plug firmly into receptacle on
cleaner base.
• Broken or worn belt.
• Replace belt.
• Floor surface switch set to “OFF”.
• Set floor surface switch to “ON”.
Possible cause
Possible solution
• Too much pressure being applied
to tool.
• Continue using tool applying light
pressure.
• Blockage in turbine channel.
• Remove blockage
• Broken or worn belt.
• Replace belt.
• Low cleaner suction.
• Check items under “Cleaner suction
low”.
Problem: Nozzle won’t pick up
Possible cause
Possible solution
• Low cleaner suction.
• See section “Cleaner suction low”.
• Blockage in nozzle connector.
• Remove blockage
• Agitator brush roll not running.
• See section “Agitator brush roll won’t
run”
• Agitator brush roll brushes worn.
• Replace brushes.
Possible cause
Possible solution
• Bag full.
• Replace paper bag.
• Blockage in nozzle connector,
hose or wands.
• Remove blockage.
• Secondary filter dirty.
• Clean filter.
• Bag not opening.
• Open bag by pulling folds.
• Power set too low.
• Increase power setting.
• Hose not properly connected to
cleaner.
• Ensure hose is properly connected.
4. If you have a
problem
If a minor problem occurs, it usually can be
solved quite easily when the cause is found
by using the check list below.
4.Make sure power nozzle is discon-
nected from wand. Then check for block-
age in nozzle connector (A).
2. Plug cleaner in, turn on, and check hose
end for suction. Remove any obstructions.
3. Remove power nozzle from wand and
attach wand to hose. Check for suction and
remove any blockages.
Clearing blockages
Low suction or pick up may be due to a
blockage in the system. Refer to the follow-
ing steps to check for blockages, continuing
with each step until the blockage is found:
1.Turn cleaner off and disconnect from
electrical outlet; then disconnect
power nozzle and wand from hand
grip.
4-1
4-2
4-3
A
B
5. Disconnect powered hand tool from hose.
Remove bottom plate, belt guard and turbine
as described in Figs. 3-21, 3-22 and 3-29.
Remove any blockage from turbine channel
(B).
Replace belt, turbine, brush roll, belt guard
and bottom plate.
• Thermo Protector Activated
• Switch OFF and unplug the vacuum
cleaner. Leave for 30 minutes before
switching the vacuum back on.