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Service
To obtain approved HOOVER service and genuine HOOVER parts,
locate the nearest Hoover Factory Service Center or Authorized
Hoover Warranty Service Dealer (Depot) by:
• checking the Yellow Pages under “Vacuum Cleaners -
Household” OR -
• checking the list of Factory Service Centers provided
with this cleaner OR -
• calling 1-800-944-9200 for an automated referral of
authorized service outlet locations (U.S. only).
Do not send your cleaner to The Hoover Company in North Canton
for service, this will only result in delay.
If further assistance is needed, contact The Hoover Company
Consumer Response Center, North Canton, Ohio 44720
Phone: 330-499-9499.
In Canada, contact Hoover Canada, Burlington, Ontario L7R 4A8,
Phone: 1-800-263-6376.
Always identify your cleaner by the complete model number when
requesting information or ordering parts. (The model number
appears on the bottom of the cleaner.)
Cleaning Effectiveness Per Amp Rating
This is not an Amp rating. Amps do not measure dirt removal, only
the amount of electricity used. Cleaning Effectiveness Per Amp is
determined by dividing this model’s Cleaning Effectiveness* by its
Amps.
*Cleaning Effectiveness is the percent value obtained from dividing:
(a) the geometric mean of the amount of embedded carpet dirt
removed in testing under ASTM Test Method F608-89, by
(b) the value 29 (the geometric mean of the midpoints of the % dirt
pickup scales selected by Hoover as a reference for its rating
system).
If you have a problem
This appliance was inspected thoroughly and was in good operat-
ing condition when it was shipped from the factory. If a minor
problem occurs, it usually can be solved quite easily when the
cause is found. Therefore, this check list is provided for your
convenience.
Problem Possible cause Possible solution
Cleaner 1. Not firmly plugged in. 1. Plug cord in firmly.
won’t 2. No voltage in wall plug. 2. Check fuse or breaker.
run 3. Blown fuse/tripped 3. Replace fuse/reset
breaker. breaker.
Cleaner 1. Broken or worn agitator 1. Replace belt.
won’t belt.
pick up 2. Agitator brushes worn. 2. Replace brushes.
3. Bag full 3. Change paper bag.
4. Obstruction in cleaner. 4. Clear dirt duct
and/or dirt tube.
5. Bag not opening. 5. Check for firm bag
connection.
6. Incorrect carpet height 6. Move nozzle control
setting. lever to type of carpet
being cleaned.
7. Hose inserted in hose 7. Remove hose from hose
door. door.
The agitator is equipped with two ball bearings that should be
lubricated periodically by a Hoover Factory Service Center or an
Authorized Hoover Warranty Service Dealer (Depot).
Lubrication
The motor is equipped with self-lubricated bearings. Do not add
lubricant to the motor; it could cause damage.
Cleaning 1. Hose clogged. 1. Remove hose and tools;
tools won’t remove obstruction.
pick up 2. Hose connector inserted 2. Re-insert hose connector
incorrectly. properly. (page 12)
Cleaner 1. Self Propel belt broken 1. Replace belt.
won’t or worn.
self propel 2. Self Propel control button 2. Slide button to ON.
in OFF position.