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Problem: Cleaner won’t run
Problem: Cleaner won’t pick up
Problem: Cleaning tools won’t
pick up
Possible cause
Possible solution
• Not firmly plugged in.
• Plug in firmly.
• No voltage in wall plug.
• Check fuse or breaker.
• Blown fuse/tripped breaker.
• Replace fuse/reset breaker.
Possible cause
Possible solution
• Broken or worn belt.
• Replace belt.
• Agitator brush roll worn.
• Replace brush roll.
• Filter bag full.
• Change filter bag.
• Incorrect carpet height setting.
• Move nozzle control knob to type
of carpet being cleaned.
• Brush roll cavity clogged.
• Clear blockage (see “Clearing
blockages” section).
Possible cause
Possible solution
• Hose clogged.
• Clear blockage (see “Clearing
blockages” section)
• Hose connector inserted
incorrectly.
• Insert hose connector properly
(see “Cleaning tools” section)
Problem: Cleaner hard to push
Possible cause
Possible solution
• Incorrect carpet height setting.
• Move nozzle control knob to type
of carpet being cleaned.
If a minor problem occurs, it usually can
be solved quite easily when the cause is
found. Therefore, this check list is pro-
vided for your convenience.
4. If you have a
problem
Service
To obtain approved HOOVER service and
genuine HOOVER parts, locate the neare s t
Hoover Factory Service Center or
Authorized Hoover Warranty Service
D e a l e r ( D e p o t ) b y :
• checking the Yellow Pages under
“ Vacuum Cleaners -Household”
O R -
• checking the list of Factory Service
Centers provided with this cleaner
O R -
• calling 1 - 8 0 0 - 9 4 4 - 9 2 0 0 for an automat-
ed re f e rral of authorized service outlet
locations (U.S. only) OR-
• visiting our web site at
w w w. h o o v e r. c o m
Do notsend your cleaner to The Hoover
Company in North Canton for service, this
will only result in delay.
If further assistance is needed, contact
The Hoover Company Consumer
Response Center, North Canton, Ohio
4 4 7 2 0
Phone: 330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8,
Phone: 1-800-263-6376.
Always identify your cleaner by the c o m-
p l e t e model number when re q u e s t i n g
i n f o r mation or ordering parts. (The model
number appears on the bottom of the
c l e a n e r. )
Hoover Cleaning
Performance
This Hoover Cleaning Performance
System is for comparing the relative pro-
gressive performance of Hoover
uprights only and not for comparison
with any other brands. The majority of
this rating is based upon the American
Society for Testing and Materials (ASTM)
Carpet Cleaning Effectiveness Test
(ASTM Test F608). Other performance
factors include Hose Power (ASTM Test
F558), Surface Litter Cleaning, Hard
Floor Cleaning, Edge Cleaning,
Cleaning Width, and Air Filtration.
Clearing blockages
Remove large items from surfaces
before vacuuming to prevent blockages
and to maintain cleaning effectiveness
of your cleaner.
Refer to the following steps to check for
blockages continuing with each step
until the blockage is found.
A. If a blockage occurs during tool
use:
Turn cleaner OFF and disconnect it
from the electrical outlet.
1. Remove hose from hose door, look
into end of hose and remove any block-
ages.
4-1
4-2
2. Open hose door. Look inside and
toward back of opening. Remove any
blockages.
B. If a blockage occurs during floor
cleaning:
Turn cleaner OFF and disconnect it
from electrical outlet.
1. Turn cleaner to expose underside.
Remove bottom plate and brush roll as
shown for Figs. 3-6 and 3-7.
2. Carefully remove any blockage from
brush roll cavity. Reposition brush roll
and bottom plate as shown in Figs. 3-9
through 3-11.
If a blockage is not found and a
problem persists, contact your Hoover
Factory Service Center or Authorized
Warranty Service Dealer (Depot).