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Troubleshooting Guide (continued)
IF… THEN…
Thermostat current setting
does not match the display
temperature.
• Be aware that it is normal for the current setting and display
temperature to differ on occasion.
• During recovery from setback or setup, setting and display
temperatures may differ during the recovery period.
Incorrect room
temperature is showing on
thermostat display.
• The thermostat is factory-calibrated and cannot be adjusted.
Thermostat is flashing
CALL followed by a phone
number.
• Your thermostat has lost communication with your energy
utility. Call the number displayed on the thermostat.
Hot water and appliance
devices are not functioning
per schedule.
• Verify programming for loads and Time-of-Use rate.
• Communications are not properly functioning. Contact your
energy utility.
Temperature displayed as
“- -”.
• Temperature sensor has failed.
• Temperature is out of thermostat operating range.