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Troubleshooting
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Power Switch
is set to “On”
and Power
Light is off
1. Unit not plugged in
2. No power at outlet
Plug unit in.
Check circuits, fuses, try a different outlet.
Little or
no mist is
produced
1. No water in tank
2. Unit is not level
3. Mineral deposits on Nebulizer
4. Water Tank was washed with
detergent
5. Water level too low
6. Demineralization Cartridge is
clogged
7. Nebulizer or fan not functioning
Fill Water Tank.
Place on a level surface.
Clean Nebulizer per instructions.
Rinse thoroughly with clean water.
Wipe dry.
Add water to Water Tank.
Remove Cartridge and restart machine.
If mist resumes, replace with a new
Cartridge (Model DC-102).
See Warranty.
Condensation
forms around
humidifier or
windows
1. Mist intensity is set too high for
room size or preexisting humidity
level
Reduce output level or shut off humidifier.
White Dust
Accumulation
1. Hard water used
2. Demineralization Cartridge needs
replacement
Use distilled water or a Demineralization
Cartridge.
Replace Demineralization Cartridge
(Model DC-102).
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