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SYMPTOM
Light will not come
on.
Light comes on
in daylight.
POSSIBLE CAUSE
1. Light switch is turned off.
2. Light bulb is loose or burned
out.
3. Fuse is blown or circuit breaker
is turned off.
4. Daylight turnoff is in effect
(re-
check after dark).
5. Incorrect circuit wiring, if this is a
new installation.
6. Re-aim the sensor to cover de
-
sired area.
1. Entryway Light may be installed
in a relatively dark location.
2. Entryway Light is in Test. (Set
control switch to an ON-TIME
position).
SYMPTOM
Light comes on
for no apparent
reason.
Light stays on
continuously.
Light flashes
on and off.
POSSIBLE CAUSE
1. Entryway Light may be sensing small
animals or automobile traffic (re-aim
sensor).
2. Sensitivity is set too high. (Reduce
sensitivity).
1. Entryway Light is pointed toward a
heat source like an air vent, dryer
vent, or brightly-painted heat-reflective
surface. (Reposition sensor).
2. Light control is in Manual Mode. (Switch
to Auto.)
1. Heat being reflected from other objects
may be affecting the sensor. (Reposi-
tion sensor).
2. Entryway Light is in the Test mode and
warming up. (Flashing is normal under
these conditions).
TROUBLESHOOTING GUIDE
TECHNICAL SERVICE
Please call 1-800-858-8501 (English speaking only) for assistance before returning
product to store.
If you experience a problem, follow this guide. You may also want to visit our Web site at: www.hzsupport.com.
If the problem persists, call* for assistance at 1-800-858-8501 (English speaking only), 7:30 AM to 4:30 PM CST
(M-F). You may also write* to:
HeathCo LLC
P.O. Box 90004, Bowling Green, KY 42102-9004
ATTN: Technical Service
* If contacting Technical Service, please have the following information available: Model Number, Date of Pur-
chase, and Place of Purchase.
No Service Parts Available for this Product
FIVE YEAR LIMITED WARRANTY
This is a “Limited Warranty” which gives you specific legal rights. You may also have other rights which vary from state to state or province
to province.
For a period of five years from the date of purchase, any malfunction caused by factory defective parts or workmanship will be cor-
rected at no charge to you.
Not Covered - Repair service, adjustment and calibration due to misuse, abuse or negligence, light bulbs, batteries, and other expend-
able items are not covered by this warranty. Unauthorized service or modification of the product or of any furnished component will
void this warranty in its entirety. This warranty does not include reimbursement for inconvenience, installation, setup time, loss of use,
unauthorized service, or return shipping charges.
This warranty covers only HeathCo LLC assembled products and is not extended to other equipment and components that a customer
uses in conjunction with our products.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY,
REPRESENTATION OR CONDITION OF MERCHANT ABILITY OR THAT THE PRODUCTS ARE FIT FOR ANY PARTICULAR PUR-
POSE OR USE, AND SPECIFICALLY IN LIEU OF ALL SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE CUSTOMER AND THERE SHALL BE NO LIABILITY ON THE
PART OF HEATHCO LLC FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT
LIMITED TO ANY LOSS OF BUSINESS OR PROFITS, WHETHER OR NOT FORESEEABLE. Some states or provinces do not allow
the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Please
keep your dated sales receipt, it is required for all warranty requests.