Filter
Top Products
32 34962 Rev G 08/04
HEARTH & HOME TECHNOLOGIES INC. WOODBURNING FIREPLACE
Limited Warranty
As part of its
20-YEAR BUYER PROTECTION PROGRAM
AS PART OF ITS 20 YEAR BUYER PROTECTION PROGRAM (“PROGRAM”, HEARTH & HOME TECHNOLOGIES INC.
(“HHT”) is pleased to offer a Limited Warranty and a Replacement Parts Advantage covering specific components of your HHT
woodburning fireplace system ( the “Fireplace”), installed in the United States of America or Canada. Dealers and employees of HHT
have no authority to make any warranty or authorize any remedies in addition to or inconsistent with the terms of this Program.
Limited Warranty.
HHT warrants the following components of your HHT woodburning fireplace to be free from original defects in material and workmanship
during the applicable periods described: five years for the firebox assembly, chimney system and roof termination; two years for
refractory firebox liners; and one year for the grate, wire mesh screens, fan system, outside air system, and glass doors. All limited
warranty periods run from the date of initial installation of your Fireplace (the “Installation Date”). The Limited Warranty is subject to the
conditions, exclusions and limitations of liability listed below.
Replacement Parts Advantage.
Under HHT’s Replacement Parts Advantage, for a period of twenty years from your Installation Date of your Fireplace, if available, HHT will
provide you with repair or replacement parts for defective components which are no longer under their applicable Limited Warranty, at
50% of the then current retail list price for such components. HHT shall have no responsibility for freight and labor charges related to such
parts.
Conditions, Exclusions, & Limitations of Liability
A. Both the Limited Warranty and Replacement Parts Advantage supplied by HHT apply only while the Fireplace is in its location of
original installation. HHT’s obligation under this warranty does not extend to damages resulting from (1) installation, operation or
maintenance of the Fireplace not in accordance with the Installation Instructions, Operating Instructions, and the Listing Agent
Identification Label furnished with the Appliance; (2) installation which does not comply with local building codes; (3) shipping,
improper handling, improper operation, abuse, misuse, accident or unworkmanlike repairs; (4) environmental conditions, inad-
equate ventilation or drafting caused by tight sealing construction of the structure, air handling devices such as exhaust fans or
forced air furnaces, or other causes; (5) use of fuels other than those specified in the Operating Instructions; (6) installation or
use of components not supplied with the Fireplace or any other components not expressly authorized and approved by HHT; and/
or (7) modification of the Fireplace not expressly authorized and approved by HHT in writing. This warranty is limited to only the
component parts manufactured or supplied by HHT.
B. During the first year of the Limited Warranty, HHT will, at its sole option, repair or replace any covered defective component and
will provide replacement parts at no charge. And will pay reasonable labor and freight costs. During the second through the fifth
years of the Limited Warranty (if applicable), HHT will provide replacement parts free of charge for any covered defective com-
ponent, but will not pay for freight or labor costs related to the shipment of the parts or the actual repair or replacement. After the
fifth anniversary of the Installation date, HHT’s sole obligation and your exclusive remedy is set forth in HHT’s Replacement Parts
Advantage described above. In no event shall HHT be liable for any incidental or consequential damages caused by
defects in your Fireplace.
C. EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY
SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE WARRANTY SPECIFIED
ABOVE.
D. Some states do not allow exclusions or limitations of incidental or consequential damages, so those limitations may not apply to
you. This warranty gives you specific rights; you may also have other rights which vary from state to state.
How to Obtain Service.
To obtain service under this warranty you must:
1. Send written notice of the claimed condition to the Technical Service Department, Hearth & Home Technologies 1-888-427-3973 or
1-800-927-6841. Provide proof of purchase, model number, serial number, and manufacturing date code to HHT.
2. Provide HHT reasonable opportunity to investigate the claim, including reasonable opportunity to inspect the Appliance prior to any
repair or replacement work and before the Appliance or any component of the Appliance has been removed from the place of original
installation.
3. Obtain HHT’s consent to any warranty work before the work is done.