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Troubleshooting and Questions
pg 14 877-HAAN DIRECT / 877-422-6347 www.haanusa.com
This chapter summarizes the most common problems you
could encounter with your Steam Cleaner. Please read the
different sections for more details. If you are unable to
solve the problem, or have any questions not answered in
this manual please contact a Customer Care Representative
at 877-HAAN DIRECT (877-422-6347).
PROBLEM: Steam Cleaner does not operate.
Possible Cause:
1) Power cord not firmly plugged into outlet.
2) No power in wall outlet.
Possible Solution:
1) Check plug in outlet and set plug firmly.
2) Check fuse or breaker. Replace fuse and/or
reset breaker.
PROBLEM: Steam Cleaner does not emit steam.
Possible Cause:
1) No water in water tank.
Possible Solution:
1) Add water to the water tank following the
instructions on page 8.
PROBLEM: Water leaks from the nozzle of the Steam
Cleaner.
Possible Cause:
1) There is too much water in the water tank.
2) The unit is not upright.
3) Heating has not completed its cycle
Possible Solution:
1) Check the amount of water in the tank. Use
the supplied measuring cup and only use
one (1) cupful per use.
2) Be sure the unit is in an upright position.
3) Wait until the heating cycle is complete and
the red ‘STEAM READY’ light is lit.