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See Rating Label Serial Number prefix for
Warranty Code. Reduced warranty period
applies to Newfoundland.
Warranty Code: P R S T U V W Y
Standard Warranty Years: 3 5 6 7 8 9 10 12
Reduced Warranty Years: 2 3 3 5 5 5 5 7
~ Certificate of Warranty ~
For its GSW and John Wood water heaters and storage boosters ("Unit"), GSW Water Heating ("GSW") warrants that, upon
receipt of a properly verified Warranty claim within the Warranty Period, it will, at its election, repair or replace: units which leak or parts which are defective
in material or workmanship, subject to the terms and conditions set forth in this certificate. GSW will not assume any expense or liability for unauthorized
returns, nor repairs made by a person who has not been authorized by GSW or one of its authorized dealers. GSW Units/parts must be replaced with GSW or
John Wood products to be eligible for Warranty. This Warranty is available to the original owner of a Unit installed within the boundaries of continental United
States, of Canada, or their territories. Consumers must retain point-of-sale proof of purchase to validate warranty entitlement. This Warranty does not
cover components not manufactured by GSW, such as oil burners, which carry the warranty given by the manufacturer thereof, copy of which warranty GSW
will make available, to the extent supplied by the manufacturer, without recourse to GSW.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THIS EXPRESS
WARRANTY IS, WHERE PERMITTED BY LAW, IN LIEU OF AND EXCLUDES AND REPLACES ALL OTHER CONDITIONS,
WARRANTIES, GUARANTEES, REPRESENTATIONS, OBLIGATIONS OR LIABILITIES OF GSW OF ANY NATURE OR KIND,
EXPRESS OR IMPLIED, HOWEVER ARISING (WHETHER BY CONTRACT, CONDUCT, STATEMENT, STATUTE, NEGLI-
GENCE, PRINCIPLES OF MANUFACTURER'S LIABILITY, OPERATION OF LAW OR OTHERWISE) WITH RESPECT TO THE
UNIT OR ITS FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, INSTALLATION, OPERATION, REPAIR OR
REPLACEMENT. GSW EXPRESSLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES. IN NO EVENT WILL GSW'S LIA-
BILITIES EXCEED THE COST OF THE DEFECTIVE PART(S) OR UNIT. GSW WILL NOT PAY FOR ANY TRANSPORTATION,
LABOUR, INSTALLATION, OR OTHER INCIDENTAL COSTS ASSOCIATED WITH THE REPAIR OR REPLACEMENT OF A
DEFECTIVE PART OR UNIT.
This warranty and GSW's obligations shall be construed and determined in accordance with the laws of both the Province of Ontario, and of Canada in force
therein. This Warranty does not affect specific legal rights of a consumer under applicable law, except to the extent that such rights may be waived or replaced,
and the provisions hereof are deemed to be amended to the extent necessary. The unenforceability of any provision, in whole or in part, of this Certificate shall
not affect the remaining provisions. Any and all repair and/or replacement of part(s) or Unit are the sole and exclusive remedy available against GSW.
1. The Unit shall be installed in accordance with all manufacturers' instruc-
tions, all applicable equipment and building codes, ordinances and regu-
lations (hereinafter referred to as the "standards").
2. The Unit must not be installed where water damage can result from a
leak, while provision(s) shall be made for directing any water escaping
from the Unit, to a properly operating drainpipe. As all units of this type
may eventually leak, you must protect against any potential water dam-
age. GSW accepts no responsibility for such damage, nor any incidental
or consequential loss, nor damage(s) related thereto, suffered by the
owner of the Unit nor by any third party.
3. The Unit shall not be installed where it will be exposed to adverse or
unusual environmental or corrosive conditions. No warranty extends, for
example, and without limitation of the foregoing, to Units exposed to:
salts; chemicals; exhausts; pollutants or contaminants. Further, no war-
ranty extends to Units affected by fire, freezing or flood, "Acts of God",
or any other contingency beyond the control of GSW.
4. The Unit shall be equipped with a properly operating temperature and
pressure relief valve as specified by GSW and applicable standards. The
Unit shall be operated at temperatures not exceeding the maximum set-
ting of the thermostat and/or high limit control provided by GSW, and at
water pressures not exceeding the pressure reading stated on the Unit.
5. The Unit must be carefully inspected, maintained, and operated in accor-
dance with the manufacturer's instructions. No warranty extends, for
example, and without limitation of the foregoing, to any Unit operated:
without the tank being completely filled with water; without an operating
anode; with levels of sediment or lime precipitate which cause failure; in
connection to any attachment(s), energy saving device(s), or other means
of heating, except as approved by GSW for the Unit; other than with
potable water without any additives such as salts, chlorine or chemicals,
except those added for the sole purpose of rendering the water fit for
domestic use.
6. All repairs must be made by a competent and qualified person who is cer-
tified, by GSW or one of its authorized dealers, to work on the Unit, using
factory approved replacement parts, and the Unit shall not be otherwise
modified, altered or improperly repaired.
7. A properly documented claim shall be received by GSW or one of its
authorized dealers, or point of purchase, within the following Warranty
Period, except as provided otherwise below*:
a) for any defective part, within one (1) year; or
b) for any Unit that develops leaks in the inner tank due to rust, corrosion
or other chemical reactions caused by the potable domestic water sup-
plied to your home, within the period of time shown in table at the top of
this page.
* Residential units installed and used in a commercial application carry a
warranty period of one (1) year from date of installation; and,
Any repair or replacement of any part, tank, or Unit under this Warranty
will not extend the Warranty Period beyond that calculated from the date
of first installation of the original Unit. The date of first installation will
be deemed to be the later of the date indicated by the Unit's serial num-
ber, or if supplied with the Warranty claim, the sales receipt, or installer's
receipt.
8. A claim under this Warranty must include the model and serial number of
the Unit, proof of date on which the Unit was first installed, and the iden-
tity of the defective part(s) for which a claim is being made and be sub-
mitted within 15 days following discovery of the defect(s), by personal
delivery to a GSW authorized dealer, point of purchase, or GSW itself at:
GSW Water Heating
GSW Water Heating is a division of GSW Water Products Inc.
599 Hill Street West
Fergus, ON Canada N1M 2X1
Should you have questions, please call our Technical Support Line at 1-
888-479-8324.
9. If requested by GSW, information relating to the purchase, transportation,
operation and installation of the Unit must be supplied. The defective
part(s) or Unit, with all components properly and securely packed, shall
be returned transportation pre-paid, to the address designated by GSW in
the written request. All claims are subject to validation by GSW.
LIABILITY OF GSW COVERED BY THIS WARRANTY IS CONDITIONAL UPON THE FOLLOWING:
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