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WARRANTY
Greenway Home Products is pleased to offer in-home warranty repairs. Please refer to your
Firebox Use and Care Guide for warranty information on your Firebox.
DO NOT RETURN THIS PRODUCT TO THE STORE:
Please contact Customer Service at: 1-866-253-0447
Monday to Thursday from 8:30
AM
to 5:00
PM
(EST), Friday from 8:30
AM
to 4:00
PM
(EST)
Web: www.greenwayhp.com
Email: support@greenwayhp.com
Canada:
400 Southgate Dr., Guelph, Ontario, Canada, N1G 4P5
USA: 6507 Fairfield Dr., Northwood,Ohio, USA, 43619
Limited Warranty Definitions:
Greenway Home Products:
(Greenway) Manufacturer.
Mantel: Mantel manufactured by Greenway Home Products.
Purchaser: Purchaser of the Mantel
Distributor: Facility authorized to sell Greenway Home Products.
Warranty Card Greenway Home Products Limited Warranty Registration
Card identifying the Purchaser and product model.
Greenway Limited Warranty:
Greenway warrants to the Purchaser that the Mantel is free from defects in material and
workmanship, under normal use and service, for 1 year (1 year limited parts) from the date
of purchase.
All warranty repairs must be preauthorized by Greenway Home Products. Greenway will,
at its’ option, replace or repair free of charge any defective part, which the Purchaser shall
notify their Distributor or Greenway Home Products within the warranty period. The
obligation of Greenway Home Products under this warranty, is expressly limited to such
replacement or repairs.
The provisions of this limited warranty shall not apply to the following:
1
. Accidents.
2. Unauthorized repairs or alterations.
3. Normal maintenance.
4. Changes made to other units manufactured after this mantel was manufactured.
5. Incidental damages caused by failure of the mantel such as inconvenience or loss of use.
6. Improper installation.
The provisions of this limited warranty shall not apply to deterioration due to wear and
exposure beyond the following limitations:
1. For 180 days from the date of purchase for exterior finished surfaces.
5