Filter
Top Products
C
The Genie Company Professional Access Systems
LIMITED WARRANTY
What is covered: Any defect in material and product workmanship from personal,
normal household use in accordance with the Owner’s Manual.
For how long:
H2000C-1 Series - 3 years on Motor, and 1 year on all other parts.
350L- 1 Series - 3 years on Motor, and 1 year on all other parts.
350L- 1X Series - 5 years on Motor, and 2 year on all other parts.
350L - 2 Series - 5 years on Motor, and 2 years on all other parts.
350L-2WKC Series - Lifetime* on Motor, 2 years on all other parts.
350L-2C Series - 5 years on Motor, 2 years on all other parts.
350L-2WK Series - 5 years on Motor, 2 years on all other parts.
500ML Series - 5 years on Motor, and 3 years on all other parts.
700ML Series - Lifetime* on Motor, 3 years on all other parts.
*Lifetime warranty - warranted for as long as you own your home.
Who gets the warranty: This warranty is limited to the consumer who originally
purchased the product.
Geographic scope: This warranty applies only to Genie products purchased in
the United States and Canada.
What we will do: If your Genie product is defective, we will repair it or, at our
option, replace it at no charge to you. If we repair your Genie product, we may use
new or reconditioned replacement parts. If we choose to replace your Genie
product, we may replace it with a new or reconditioned one of the same or
similar design.
Limitations:
IMPLIED WARRANTIES, INCLUDING THOSE OF FITNESS FOR A PARTICULAR
PURPOSEAND MERCHANTABILITY (AN UNWRITTEN WARRANTY THAT THE
PRODUCT IS FIT FOR ORDINARY USE), ARE LIMITED TO ONE YEAR FROM
THE DATE OF PURCHASE. GENIE WILL NOT PAY FOR: LOSS OF TIME;
INCONVENIENCE; LOSS OF USE OF YOUR GENIE PRODUCT OR PROPERTY
DAMAGE CAUSED BY YOUR GENIE PRODUCT OR ITS FAILURE TO WORK;
ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES; OR ANY
DAMAGES RESULTING FROM MISUSE OR MODIFICATION OF YOUR GENIE
PRODUCT.
Some states and provinces do not allow limitations on how long an implied
warranty lasts or the exclusion of incidental or consequential damages, so the
above exclusions may not apply to you.
How to get warranty service: To obtain warranty service for your Genie
product, you must provide proof of the date and place of purchase of the product.
1. Do-It-Yourself-Service. Call the Genie Consumer Connection toll free at
1.800.354.3643 to speak in person to a trained Genie representative for
SAVE THESE INSTRUCTIONS
Visit Our Website at:
www.geniecompany.com
Manufactured under one or more of the following U.S. patents:
3,898,582 4,041,259 4,048,630 4,064,487 4,103,238 5,222,403
Other Patents applied for.
CORRESPONDENCE WITH FACTORY MUST INCLUDE DATE / MFG. NO.
(
LOCATED UNDER LENS OF POWER HEAD
)
FILL THIS IN AT TIME OF INSTALLATION FOR YOUR OWN RECORDS, SO THAT IT WILL
BE AVAILABLE IF YOU EVER NEED TO CALL US.
Date Purchased _____/_____/_____ Serial Number _____/_____/______
Operator Model _________________________________________________________________________
Remote Control Model____________________________________________________________________
Dealer Name ____________________________________________________________________________
Dealer Address _________________________________________________________________________
City ___________________________________________________________________________________
State __________________________________________________________________________________
Zip _____________________
required parts for do-it-yourself repairs. Trained service representatives are
available Monday-Friday, 8:00 a.m. - 11:00 p.m., Eastern Time, and on Saturday,
11:00 p.m. to 8:00 p.m., Eastern Time (subject to holidays) You may also get the
information you need at www.geniecompany.com.
2.Service From Authorized Dealers.
You also may obtain warranty service from Genie authorized dealers listed in the
enclosed directory. Please note that this listing is subject to change without
notice; we recommend that you verify the dealer’s status by calling the Genie
Consumer Connection at 1.800.654.3643 or by visiting www.geniecompany.com
before reaching any agreement on service. If warranty service is provided by an
authorized dealer, Genie will provide all required parts under warranty at no
charge to you, but the dealers are independent business people and may render
a bench or service call charge for their services. Genie will not reimburse you or
otherwise be responsible for those charges.
We suggest that you retain your original packing material in the event you need
to ship your Genie product. Be sure to include your name, address, telephone
number, proof of date and place of purchase and a description of the operating
problem. After repairing or, at our option, replacing, your Genie product, we will
ship it to your home at no cost to you for parts and labor, but you will have to pay
a minimum of $8.00 for shipping and handling charges.
Your choice of either one of the above-described service options is your
exclusive remedy under this warranty.
What this warranty does not cover: This warranty does not cover batteries
(which are considered replaceable parts), installation, commercial use, defects
resulting from accidents, damage while in transit to our service location or damage
resulting from alterations, misuse or abuse, lack of proper maintenance,
unauthorized repair or modification of the product, affixing of any attachment not
provided with the product, programming of the Remote Control Devices,
Safe-T-Beam® adjustment/cleaning, staples through wiring, pinched or broken
wires, Carriage disengaged, Force Control adjustments, door out of balance,
broken springs or cables, power outages, use of extension cords, missing or
damaged parts on discounted, clearanced, final sale or taped cartons, phantom
operations (labor is not covered if Opener is functioning properly while technician
is in garage),fire, flood, or acts of God, or other failure to follow the Owner’s
Manual.
This warranty is the only one we will give on your Genie product, and it sets
forth all our responsibilities regarding your Genie product. There areno other
express warranties.
State and province rights: This warranty gives you specific legal rights, and you
may also have other rights which vary from state to state and province to province.
FOR ANSWERS: CALL 1.800.354.3643
WK YR PI
MO D YR