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For Help, call 1-800-35-GENIE or visit www.geniecompany.com
General Troubleshooting
Problem What To Do
Opener does not run 1. Check Lock switch on Wall Control (see Wall Console section on Installation Poster).
from Wall Control 2. Check Power Source:
• For Grounded Plug Connection.
– Plug a lamp into the electrical outlet used for the door opener.
a. If lamp lights, power source is good.
b. If lamp does not light, check fuse or circuit breaker.
• For Permanent Wiring Connection.
– Check fuse or circuit breaker.
3. Check connections (see Wall Console section on Installation Poster):
• At Power Head Terminals and Wall Control.
Door Opener starts 1. Check Wires to ensure that they are not cut (Stapes can cut insulation and short Wires)
for no apparent reason Replace any shorting Staples and shorted Wires.
2. Was Remote Control lost or stolen? If so, erase all Remote Control codes from Receiver’s memory
and reprogram for remaining remote controls. (See Erase All Receiver Memory on page 11).
3. Ensure that no Buttons are stuck “pushed-in” on Wall Console or any Remote Controls.
Door starts down, then 1. Check Close Limit Switch setting (page 7 and Installation Poster). Adjust as needed.
stops before it is 2. Check Force Setting (page 7 & 8). Adjust as needed.
completely closed 3. Check for shorted wires.
Door starts down, then 1. If a new installation, check Door Arm position.
stops and goes back up 2. Check operation of Contact Reverse function.
3. Check Safe-T-Beam® System for beam obstruction or misalignment of Lenses.
4. Check Safe-T-Beam® System diagnostic code.
5. Check Close Force adjustment (see Set Limit Switches and Force Controls on page 7 ). Adjust as needed.
6. Check garage door for binding.
Door will only run closed 1. Check Open Limit Switch for a short circuit and for proper wiring.
2. Check Open Force adjustment (see Set Limit Switches and Force Controls on page 7 & 8). Adjust as needed.
3. Check condition of garage door and door spring(s).
4. WARNING: If you suspect a problem with the garage door hardware or springs, contact a Genie
Factory Authorized Dealer for service, or contact Customer Service at 1-800-35-GENIE.
5. Check position of Lock Switch on Console.
Door will only run open 1. Check Safe-T-Beam® System as detailed in the Safe-T-Beam® System Self-diagnostic Troubleshooting Chart
(page 10).
2. Check Close Limit Switch for a short circuit and for proper wiring.
3. Check Close Force adjustment (see Set Limit Switches and Force Controls on page 7 & 8). Adjust as needed.
Lights will not turn off 1. Disconnect Wires connecting Wall Console to Power Head (see “Wall Console Installation”- on Installation post-
er). Check their condition and either replace or reconnect.
2. Until a replacement Wall Console can be obtained, disconnect Wall Console and use only Remote Controls
or Wireless Keypad to operate Opener.
3. Check for non-compatible wall control.
Door starts up, but stops 1. Check (ensure) that garage door and Opener are in good repair, properly lubricated, and properly
before it is balanced as detailed in Maintenance Section.
completely open 2. WARNING: If you suspect a problem with the garage door hardware or springs, contact a Genie Factory
Authorized Dealer for service, or contact Customer Service at 1-800-35-GENIE.
3. Check Open Limit Switch for a short circuit and for proper wiring.
4. Check Open Force adjustment (see Set Limit Switches and Force Controls on page 7 & 8). Adjust as needed.
Operator runs, but door 1. Ensure Carriage Assembly is engaged to Rail Drive Screw (see Install Carriage Assembly -INSTALLATION POSTER).
does not move 2. Check Force adjustment (see Set Limit Switches and Force Controls on page 7). Adjust as needed.
3. Check that all sections of Rail Drive Screw are turning when Motor runs. If not:
• Check condition (not cracked, split, or broken) and placement of Coupler. Replace as needed.
• Check condition (not cracked, split, or broken) and placement of Collar and Clip. Replace them
as needed.
Wall Console Vacation 1. Ensure Carriage Assembly is in contact with Close Limit Switch.
Lock function does 2. Check when door is fully closed, that Carriage activates Close Limit Switch. If not, adjust position of Close
not work Limit Switch (See page7).
Noisy Operation 1. Be sure all fasteners are tight.
2. Check (ensure) that garage door and Opener are in good repair, properly lubricated, and properly
balanced as described in Maintenance Section (page 10).