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7.0 TONKAFLO PUMP RETURN GOODS AUTHORIZATION (RGA) PROCEDURE
If you wish to return goods for repair, warranty evaluation and/or credit, please have your
original sales order or invoice available when you call GE. Call (800) 848-1750 and ask to
speak with Customer Service. A Customer Service representative will provide instructions and
a Return Goods Authorization (RGA) number which needs to be clearly written on the outside
of the box used to ship your materials. All equipment must be shipped to GE with the freight
prepaid by the customer. Call our Customer Service Center with any questions or issues con-
cerning freight claims and a representative will discuss your situation.
All mat
erials to be returned must be rendered into a non-hazardous condition prior to
shipping.
There are two ways to handle a return: (1) send in the pump for repair and return or (2) pur-
chase a new pump and when desired, send the defective pump to the factory for repair and
return.
7.1 Mot
or Warranty
Mot
ors must be sent to the nearest authorized motor service cent
er for repair,
replacement, and warranty disposition.
7.2 In-W
arranty Pump Failure
7.2.1 Return the defective pump to the factory for repair on an RGA within fifteen
(15) days. GE absorbs the cost of repair. The repaired pump will be returned
and remains under warranty for the remainder of the original warranty peri-
od or three months, whichever is longer.
7.2.2 GE will not restock or issue return credit against a new, non-stock, pump pur-
chase regardless of the warranty status of the failed pump. The warranty
(Section 10.0) is 12 months from installation or 15 months from receipt,
whichever occurs first.
7.3 Out
-of-Warranty Pump Failure
Return the pump on an RGA for repair. The pump will be repaired and repair charges
invoiced to the customer. The warranty on repairs is three months.
7.4 Shipping Charges
7.4.1 In-Warranty
Customer pays for shipment to GE. GE pays one way surface freight return
to customer.
7.4.2 Out-of-Warranty When New Pump is Purchased
Customer pays all shipping charges.
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