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Problem Possible Causes What To Do
Water feels slippery
Absence of hard minerals • This is normal.
after installation of
water softening system
Water softening system
Water softening system • Does not use much salt to regenerate—very efficient.
not using any salt
is a “demand” unit
Possible salt bridge • See the
Care and cleaning
section.
Possible plugged nozzle • See the
Care and cleaning
section.
and venturi
Water is blue color after
Acidic water in • Have the water tested at once.
water softening system
copper plumbing
was installed
WARNING:
Do not drink the water until
problem has been corrected.
Water softening system
Meter turbine stuck • Call for service.
not regenerating
Sensor wire corroded • Call for service.
Face plate defective • Call for service.
No power to unit • Check the circuit breaker or fuses.
Cloudiness on glassware
Combination of soft • This is called
etching
and is permanent. To prevent this
(automatic dishwashers)
water and too much from happening, use less detergent with soft water.
Wash
detergent
glassware in the shortest cycle that will get them clean.
Salty tasting water
Low water pressure • Check pressure; should be minimum 20 psi.
after installation
Restricted drain hose • Clean and reconnect hose.
Resin beads showing up
Cracked distributor • Call for service.
in drinking water and sink
Sounds you might hear
Running water from the • This is normal.
unit into a drain
Water has air bubbles
Air in system after installation • Will go away after it runs for a while.
and is cloudy
Customer ServiceTroubleshooting TipsOperating InstructionsSafety Instructions
Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
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