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Problem Possible Causes What To Do
No soft water
Faucet or fixture where sample
• To conserve salt, the installer may have isolated some
was taken not plumbed to soft fixtures (outside faucets, toilets, etc.) from soft water.
water.
NOTE: Be sure sample
From the outlet of the water softening system, trace the
i
s from a faucet that does not mix
water flow path, in house plumbing. If soft water is not
soft and hard water. For example,
directed to a faucet or fixture where wanted, consult a
a single lever kitchen faucet, if
plumber.
the cold side is plumbed to hard
water
No salt in the brine tank • Check for a salt bridge or, if the tank is empty, refill with
or salt bridged recommended salt. Press (for 3 seconds) the
TOUCH or
HOLD
button to start an immediate regeneration and
restore soft water supply.
Transformer unplugged • Check for a loss of electrical power to the water softening
at wall outlet or power system due to any of these conditions and correct as
cable to water softening needed. With the power supply restored, observe the
system not connected control display and read
Program Memory
section.
Fuse blown or circuit
breaker popped on circuit
to electrical outlet
Electrical outlet on
NOTE: The electrical outlet for the water softening system
a circuit that can be
should be continuously live so it cannot be accidentally
switched off
switched off.
Manual bypass valve in • Be sure the bypass valve stem is positioned properly.
bypass position Observe instruction on the decal at the end of the stem.
Valve drain hose pinched, • Any restriction in this drain hose may prevent proper
plugged, elevated too high operation of the nozzle and venturi and reduce or
or otherwise restricted prevent brine draw during regenerations.
Nozzle and venturi dirty, • With water pressure to the water softening system off, take
incorrectly assembled or the nozzle assembly apart. Inspect, clean and replace as
damaged needed. Any foreign particle(s), scratches, nicks, etc., in
the passages can prevent operation. Be sure holes in the
gasket are centered over holes in the housing.
Water hard sometimes
Using hot water while the • Avoid using hot water during water softening system
water softening system regenerations because the water heater will refill with
is regenerating hard water. See
Automatic Hard Water Bypass During
Regeneration
section.
Control hardness number • Press and release the
SELECT
button until
HARDNESS
shows
setting too low in the display. Be sure the number shown is the same as the
actual grains per gallon hardness of your water supply.
See the
Control
section if a change in the setting is needed.
Grains of hardness in your • Water hardness can change over time, especially in well
water supply have increased water. To check, have the water tested by a water analysis
laboratory or call your local water department. Adjust the
hardness number setting as needed.
Operating Instructions Safety InstructionsCustomer Service Troubleshooting Tips
Before you call for service…
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