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Consumer Support
Troubleshooting Tips Operating Instructions Safety InstructionsInstallation Instructions
Before you call for service…
Troubleshooting Tips: Save time and money! Review the chart below first and you may not need to call for service.
Normal Operating Sounds
■ You may hear a pinging noise caused by water
being picked up and thrown against the
condenser on rainy days or when the humidity
is high. This design feature helps remove
moisture and improve efficiency.
■ You may hear the thermostat click when the
compressor cycles on and off.
■ Water will collect in the base pan during
high humidity or on rainy days. The water
may overflow and drip from the outdoor side
of the unit.
■ The fan may run even when the compressor
does not.
Problem Possible Causes What To Do
Air conditioner The air conditioner • Make sure the air conditioner plug is pushed
does not start is unplugged. completely into the outlet.
The fuse is blown/circuit • Check the house fuse/circuit breaker box and replace
breaker is tripped. the fuse or reset the breaker.
Power failure. • If power failure occurs, turn the air conditioner OFF.
When power is restored, wait 3 minutes to restart the
air conditioner to prevent tripping of the compressor
overload.
Air conditioner does Airflow is restricted. • Make sure there are no curtains, blinds or furniture
not cool as it should blocking the front of the air conditioner.
The temp control may • On models with touch pads: In COOL mode, press the
not be set correctly. DECREASE ▼ pad.
• On models with control knobs, turn the temperature
knob to a higher number.
The air filter is dirty. • Clean the filter at least every 30 days.
See the Operating Instructions section.
The room may have been hot. • When the air conditioner is first turned on, you need
to allow time for the room to cool down.
Cold air is escaping. • Check for open furnace registers and cold air returns.
• Set the air conditioner’s vent to the closed position.
Cooling coils have iced up. • See “Air conditioner freezing up” below.
Air conditioner Ice blocks the air flow • On models with control knobs, set the mode control
freezing up and stops the air conditioner at HIGH FAN or HIGH COOL with the temp at 1 or 2.
from cooling the room.
• On models with touch pads, set the controls at
HIGH FAN or HIGH COOL and set the thermostat to
a higher temperature.
The remote control is The batteries are inserted • Check the position of the batteries. They should be
not working incorrectly. inserted in the opposite (+) and (–) direction.
The batteries may be dead. • Replace the batteries.
Water drips outside Hot, humid weather. • This is normal.
Water drips indoors The air conditioner is not • For proper water disposal, make sure the air conditioner
tilted to the outside. slants slightly from the case front to the rear.
Water collects in Moisture removed from air • This is normal for a short period in areas with little
base pan and drains into base pan. humidity; normal for a longer period in very humid areas.
“E1” appears Function error code. • Unplug the air conditioner. Wait 3 minutes and plug it
in the display back in. If the error code reappears, call for service.