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Consumer Support Troubleshooting Tips
Operating Instructions
Safety InstructionsTroubleshooting Tips
Care and Cleaning
Safety Instructions
Operating Instructions
Troubleshooting tips…
Problem Possible Causes What To Do
Air purifier The air purifier • Make sure the air purifier’s plug is pushed completely
does not start is not plugged in. into the outlet.
The fuse is blown/circuit • Check the house fuse/circuit breaker box and replace
breaker is tripped. the fuse or reset the breaker.
Power has not been turned on. • Push the POWER On/Off button once to turn on
the power.
The front cover is open. • Close the front cover. Make sure it snaps into place.
Power failure. • Turn the unit back on after power has been restored.
Airflow is less than The Pre-Filter needs • Remove and clean the Pre-Filter (see Care and Cleaning
normal and the Pre-Filter to be cleaned. section).
light is on
The Charcoal Filter needs •Replace the Charcoal Filter (see Care and Cleaning
to be replaced. section).
Airflow is less than The 99.97% True HEPA Filter • Replace the 99.97% True HEPA Filter (see Care and Cleaning
normal and the HEPA needs to be replaced. section).
light is on
The appliance vibrates The unit is on an unstable • Move the air purifier to a stable, even surface.
severely or uneven surface.
Troubleshooting Tips
Save time and money! Review the chart below first to
avoid the inconvenience of returning the product to your
retailer.