Filter
Top Products
10
Consumer Support Troubleshooting Tips
Operating Instructions
Safety InstructionsTroubleshooting Tips
Care and Cleaning
Safety Instructions
Operating Instructions
Troubleshooting tips…
Problem Possible Causes What To Do
Air purifier The air purifier • Make sure the air purifier’s plug is pushed completely
does not start is not plugged in. into the outlet.
The fuse is blown/circuit • Check the house fuse/circuit breaker box and replace
breaker is tripped. the fuse or reset the breaker.
Power has not been turned on. • Push the POWER On/Off button once to turn on
the power.
The front cover is open. • Close the front cover. Make sure it snaps into place.
Power failure. • Turn the unit back on after power has been restored.
Airflow is less than The Pre-Filter needs • Remove and clean the Pre-Filter (see Care and Cleaning
normal and the Pre-Filter to be cleaned. section).
light is on
The Charcoal Filter needs •Replace the Charcoal Filter (see Care and Cleaning
to be replaced. section).
Airflow is less than The 99.97% True HEPA Filter • Replace the 99.97% True HEPA Filter (see Care and Cleaning
normal and the HEPA needs to be replaced. section).
light is on
The appliance vibrates The unit is on an unstable • Move the air purifier to a stable, even surface.
severely or uneven surface.
Troubleshooting Tips
Save time and money! Review the chart below first to
avoid the inconvenience of returning the product to your
retailer.