Filter
Top Products
25
Troubleshooting Guide
Smoke Alarm ONLY:
Smoke Alarm sounds when no smoke is visible.
Unwanted alarm may be caused by
non-emergency source like cooking
smoke.
Silence alarm on App or using unit button;
clean the alarm’s cover with a soft, clean
cloth. If frequent unwanted alarms continue,
relocate your alarm. Alarm may be too close
to kitchen, cooking appliance, or steamy
bathroom.
If you have questions that cannot be answered by reading this manual, contact Consumer Affairs at
onelinksupport@jardensafety.com or 1-800-323-9005.
Alarm FAQ
If the Alarm... Problem... You Should...
Light flashes yellow and Horn sounds three “chirps” every
minute.
Voice: “Detector error. Please see manual or call customer
service” every 5 hours.
Malfunction Signal. Device is not work-
ing properly and needs to be replaced.
Units under warranty should be returned to
manufacturer for replacement. See “Limited
Warranty” for details.
Horn sounds 5 “chirps” every minute.
End of Life Signal. Alarm needs to be
replaced.
Immediately replace and deactivate the
alarm.
Does not connect to your Wi-Fi / Bluetooth or opportunity
missed for pairing.
Alarm will not pair or you would like to
reset the device to clear all settings.
Press the test button 5 times to reset alarm
and try to pair to Wi-Fi and Bluetooth again.
App FAQ
If the App... Problem... You Should...
Is unable to be downloaded or installed.
You cannot download or install the app.
(Only works with iOS devices, not
supported by Android).
Contact Consumer Affairs Division.
Carbon Monoxide Alarm ONLY:
CO Alarm goes back into alarm 4 minutes after you
Silence it.
CO levels indicate a potentially danger-
ous situation.
If you are feeling symptoms of CO poisoning,
evacuate your home and call 911 or the Fire
Department. Refer to “What To Do If the CO
Alarm Sounds” on page 10 for details.
CO Alarm sounds frequently even though no high levels of
CO are revealed in an investigation.
The CO Alarm may be improperly
located. Refer to “Where to Install” on
page 6 for details.
Relocate your Alarm. If frequent alarms
continue, have home rechecked for potential
CO problems. You may be experiencing an
intermittent CO problem.