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TOLL FREE: 1-800-798-7398
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www.sharkclean.com
OWNERSHIP REGISTRATION CARD FOR
CANADIAN CONSUMERS ONLY
Please complete and return within ten (10) days of purchase. The registration will enable
us to contact you in the event a product defect is discovered. By returning this card you
acknowledge to have read and understood the instructions for use, and warnings set
forth in the accompanying instructions.
RETURN TO: EURO-PRO Operating LLC, 4400 Bois Franc, St. Laurent, Quebec H4S 1A7
PURCHASER: ……………………………………………………………………………………............................………............
ADDRESS: ………………………………………………………………………………………………...........................................
DATE OF PURCHASE: ………………….........….. MODEL: ……………….....................................................
NAME AND ADDRESS OF STORE: …………………………………...........................………………………………..
S3601CO 11
ONE (1) YEAR LIMITED WARRANTY
EURO-PRO Operating LLC warrants this product to be free from defects in material and
workmanship for a period of one (1) year from the date of the original purchase, when utilized for
normal household use, subject to the following conditions, exclusions and exceptions.
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, return the complete appliance and accessories, freight prepaid. For
Customer Service support, call 1 (800) 798-7398 or visit our website www.sharkclean.com.
If the appliance is found to be defective in material or workmanship, EURO-PRO Operating LLC
will repair or replace it free of charge. Proof of purchase date and $ 9.95 to cover the cost of
return shipping and handling must be included. *
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or
replacement of the unit at our option. This warranty does not cover normal wear of parts and
does not apply to any unit that has been tampered with or used for commercial purposes. This
limited warranty does not cover damage caused by misuse, abuse, negligent handling or damage
due to faulty packaging or mishandling in transit. This warranty does not cover damage or
defects caused by or resulting from damages from shipping or repairs, service or alterations to
the product or any of its parts, which have been performed by a repair person not authorized by
EURO-PRO Operating LLC.
This warranty is extended to the original purchaser of the unit and excludes all other legal and/
or conventional warranties. The responsibility of EURO-PRO Operating LLC warranty if any,
is limited to the specific obligations expressly assumed by it under the terms of the limited
warranty. In no event is EURO-PRO Operating LLC liable for incidental or consequential
damages of any nature whatsoever. Some states/provinces do not permit the exclusion or
limitation of incidental or consequential damages, so the above may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from
state to state or province to province.
*Important: Carefully pack item to avoid damage in shipping. Be sure to include proof of
purchase date and to attach tag to item before packing with your name, complete address and
phone number with a note giving purchase information, model number and what you believe
is the problem with the item. We recommend you insure the package (as damage in shipping
is not covered by your warranty). Mark the outside of your package “ATTENTION CUSTOMER
SERVICE”. We are constantly striving to improve our products, therefore the specifications
contained herein are subject to change without notice.
Troubleshooting Guide
PROBLEM POSSIBLE REASONS & SOLUTIONS
The Pro Steam
Pocket
®
Mop will not
turn-on.
Your steam mop should be securely plugged into a
120V AC electrical outlet only.
Check your fuse or breaker.
If your unit still does not work, call 1-800-798-7398.
The unit will not
make steam.
Is there water in the water tank? If not, add water to your
steam mop following instructions on page 4.
If the unit still doesn’t make steam, follow the
decalcification instructions on page 11.
The Pro Steam
Pocket
®
Mop leaves
water on the floor.
Check to see if your micro-fiber cleaning pad is soaked
through. We recommend you unplug the steam mop and
change the micro-fiber cleaning pad.
Make sure the micro-fiber cleaning pad is attached
correctly.
The Pro Steam
Pocket
®
Mop left a
white spot on the
floor.
Do not leave your steam mop on the floor with a damp or
wet cleaning pad.
If you’re using tap water we recommend switching
to distilled water.
Make sure the cap is securely on the water tank.
Floors are cloudy,
streaky or spotty
after steaming.
The pad might be dirty, change the pad.
If you washed the cleaning pad with powder detergent,
then it might be ruined. Replacement pads are available at
sharkclean.com.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do, you might want to
switch to distilled water.
This might be leftover from past cleaners used on the floor
surface. Use the steam mop a few more times and see if
the leftover cloudiness is removed. If this does not work, we
suggest rinsing the floor with water, letting it dry, and then
steam mopping again with a clean pad. One or more rinses
generally removes the residue. A more stubborn case may
require you to rinse the floor with a mix of one part vinegar
and two parts water.
The Pro Steam
Pocket
®
Mop is
hard to push.
Make sure the micro-fiber cleaning pad is attached
correctly.
Check to see if the cleaning pad is excessively dirty.
Replace if the cleaning pad is too dirty or wet.
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