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PROBLEM SOLVING
NOTE: Turn off the switch and unplug the electrical cord before servicing.
PROBLEM CAUSE SOLUTION
Motor suddenly stops. Thermal Cut Off Refer to page 7.
Does not clean the Hose Remove any clogs from the hose that restrict the
carpet. airflow. Check short hose in the base and long hose. If
the clog is hard to remove, check the brush roll area.
Remove the hood and clear the hose inlet in the brush
roll area.
Disposable Dust Bag Change the bag and clean or replace the filter(s). Hint:
and Filter(s) If picking up fine dust, the bag may not look full but a
fine substance tends to reduce suction when it blocks
the airflow through the paper bag and filter(s). Make
sure bag cover is properly installed.
Dust Bag Be sure hose adapter inserts into paper bag and is
seated securely into top of bag compartment.
Belt Replace a cut, loose or out of shape belt.
Belt Cap Snap the belt cap inside the hood if it comes loose.
Brush Roll Clean hair and thread from bristles and end cap area.
Replace brush roll if bristles are worn.
No suction at the end Hose Remove any clogs from the hose that restrict the
of the hose. airflow. Check short hose in the base and long hose. If
the clog is hard to remove, check the brush roll area.
Remove the hood and clear the hose inlet in the brush
roll area.
Hose Adapter Hose adapter has to seat securely into the bag
compartment, being locked in by turning the adapter.
Disposable Dust Bag Change the bag and clean or replace the filter(s).
Hint: If picking up fine dust, the bag may not look full,
but a fine substance tends to reduce suction when it
blocks the airflow through the paper bag and filter(s).
Headlight not working. Light Bulb Replace light bulb.
Noise from the brush Brush Roll Remove hood and clean debris or items from the
roll area. brush roll area.
Belt Replace a cut, loose or out of shape belt.
Cleaner is hard to push. Cleaner Height Setting Turn adjustment knob to a higher position. Hint: Put
handle in operating position. Then turn the knob.
Manual Lock Be sure manual lock is disengaged and free to slide.
Belt Replace a cut, loose or out of shape belt.
Cleaner height knob does Cleaner Height Setting Hint: Put handle in operating position. Then turn the
not appear to function knob.
properly.
Motor will not start. Electric Plug Push plug securely into outlet.
Try another outlet.
Check circuit breaker.
Dirt Alert red light will not New carpet fibers. Over time loose new carpet fibers will diminish and will
go off. not trip the dirt alert sensors.
Dirt Alert red light will Dirt sensor is not working. Call 1-800-282-2886 7 a.m. to 8 p.m. Central Standard
not come on. Time for the nearest authorized Eureka service center.
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