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Problem Solving
CAUTION: Turn off the switch and unplug the electrical cord before servicing.
Missing parts or questions. Call 1-800-282-2886 for customer assistance.
Thermal Cut Off
This cleaner has a special thermostat that protects the cleaner in case of motor overheating. If the cleaner suddenly turns off, follow this procedure:
Step 1: Push on/off switch to off.
Step 2: Unplug cleaner.
Step 3: Check for source of overheating problem (i.e. full dust bag, clogged hose or clogged filters).
Step 4: If a full dust bag, clogged hose or clogged filter is found, replace the dust bag, unclog the hose or replace the filter.
Step 5: Wait at least 30 minutes before attempting to reuse the cleaner.
Step 6: After 30 minute cool down period, plug the cleaner in and push the switch pedal. The cleaner should turn on.
Step 7: If the cleaner still does not operate, call 1-800-282-2886 for customer assistance.
Problem Cause Solution
Motor will not start. Electric Plug • Push plug securely into outlet.
• Try another outlet.
• Check circuit breaker.
Motor suddenly stops. Thermal Cut Off • Refer to pages 3 and 26.
Hard to push. Carpet Height Adjustment • Adjustment set too low.
Does not clean the carpet/floor. Dust Bag • Replace full dust bag.
• Make sure dust bag is installed properly and latch is secured.
Filter • Make sure motor filter is clean.
Belt • Replace cut, loose, out of shape belt.
Brushroll • Clean hair and thread from bristles and end cap area.
• Replace brushroll if bristles are worn.
Hose • Remove any clogs from the hose that restrict the airflow.
Carpet Height Adjust • Adjustment set too high.
No suction at the hose. Dust Bag and Filter • Empty the dust bag.
• Clean and install filter properly.
• Make sure dust bag is installed properly and latch secured.
Hose • Remove any clogs from the hose that restrict the airflow.
• Check both ends of the hose.
Headlight is not working. Light Bulb/not available • Replace light bulb.
(some models only)
Noise from the brushroll area. Brushroll • Remove hood and clean debris from the brushroll area.
Belt • Replace a cut, loose or out of shape belt.
Brushroll will not turn. Brushroll • Remove hood and clean debris from the brushroll area.
• Replace broken belt.
Burning smell. Belt • Remove hood and clean debris from the brushroll area/belt.
Power Paw™ stair brush Brushroll/Belt • Remove any clogs from the opening or debris around the
doesn't work. (some models only) brushroll or belt.