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Eureka Customer Service HELPLINE 1-800-282-2886
www.eureka.com
Thermal cut-off
This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating. If the vacuum
suddenly shuts off, push the power switch to off (O) and unplug the vacuum. Check the vacuum for a possible source of
overheating such as a full dust cup, blocked hose or clogged filter. If these conditions are found, fix them and wait at least
30 minutes before attempting to use the vacuum. After the 30 minute period, plug the vacuum back in and turn on the
switch. If the vacuum still does not work, take it to a Eureka authorized service center for repair or call 1-800-282-2886.
Problem Solving
Problem Cause
Solution
Motor will not start.
Power plug
• Push plug securely into outlet, try another outlet or
check circuit breaker.
Vacuum does not
clean carpet or bare
floor.
Dust cup and filter
• Empty dust cup, clean and/or change filter.
• Clean or replace filters regularly to maintain suction. Page 2
• If picking up fine dust, the dust cup may not look full, but a fine
substance tends to reduce suction when it blocks air flow
through the filter and screen. Refer to page 2 for filter
maintenance. Make sure filter, screen and dust cup are
installed properly.
No suction at the
end of hose.
Dust cup and filter
Filter
Hose
• Empty dust cup, clean and/or change filter.
• Clean or replace filters regularly to maintain suction. Page 2
• If picking up fine dust, the dust cup may not look full, but a fine
substance tends to reduce suction when it blocks air flow through
the filter and screen. Refer to page 2 for filter maintenance. Make
sure filter, screen and dust cup are installed properly.
• (Located above the dust cup). Check & clean debris to maintain
full air flow. Page 2
• Remove clogs from the hose that restrict the airflow. Make sure
hose end is replaced into opening on vacuum base. Page 5
Vacuum is hard
to push.
Carpet height setting
Belt
• Adjust knob to a higher position.
• Replace a worn, cut or out of shape belt. Page 4
Burning smell; brush
roll will not turn.
Belt
• Check brush roll for debris. Page 4
• Replace broken or out of shape belt. Page 4
Belt
• Replace a worn, cut or out of shape belt. Page 4
Hose
• Remove clogs from the hose that restrict the airflow. Make sure
hose end is replaced into opening on vacuum base. Page 5
Bare floor setting
• For bare floor cleaning, turn height adjustment knob to bare
floor position.
Carpet height setting
• For carpet cleaning, turn height adjustment knob to another
position.
Power switch
• Step on power switch to turn vacuum on.
Thermal cut-off
• See above.
Make sure vacuum is turned off and power cord is unplugged.
!