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Problem Solving
CAUTION: Turn off the switch and unplug the electrical cord before servicing.
Problem Cause Solution
Motor will not start Electric Plug • Push plug securely into outlet
• Try another outlet
• Check circuit breaker
Motor stops suddenly Thermal Cut Off • Refer to page 2
Does not clean the carpet or floor Filters • Clean or replace filters. Hint: If picking up fine dust, the filters may
not look dirty, but a fine substance tends to reduce suction when
it blocks the airflow through the filter(s). Page 10-12
Dust Cup • Empty dust cup. Check to insure cup is properly seated and secured
with lever engaged. Hint: Be sure both top & bottom filters are in place
Hose • Be sure hose adapter is secure on back of cleaner. Page 18.
• Remove any blockages from the hose that restricts the airflow. Page 18.
• Check to see that the end of the hoseis firmly pressed into the hose
retainer in the hood of the vacuum. Page 18.
• Check base hose and long hose. Page 18.
Belt • Replace a broken, cut, loose or out of shape belt. Page 14.
Brushroll • Clean hair and thread from bristles and end cap area.
• Replace brushroll if bristles are worn. Page 14.
No suction at the end of hose Hose Adapter • Be sure hose adapter is secure. Page 18.
Filters • Clean or replace filters. Hint: If picking up fine dust, the filters may
not look dirty, but a fine substance tends to reduce suction when
it blocks the airflow through the filter(s). Page 10-12.
Hose • Remove any clogs from hose that restricts the airflow. Check base
hose and long hose. Page 18.
Dust Cup • Empty dust cup. Check to insure cup is properly seated and secured
with lever engaged. Hint: Be sure both top & bottom filters are in place.
Page 10-12.
Headlight not working Lightbulb • Replace lightbulb. Page 16.
Noise from the brushroll area Brushroll • Remove hood and clean debris or items from the brushroll area.
Page 14.
Belt • Replace a broken, cut, loose or out of shape belt. Page 14.
Cleaner is hard to push Cleaner Height Setting • Put handle in operating position. Tilt the cleaner back to raise the
front wheels off the floor. Then turn the knob to a higher setting.
Belt • Replace a broken, cut, loose or out of shape belt. Page 14.
Cleaner height knob will not turn Cleaner Height Setting • Hint: Put handle in operating position. Tilt the cleaner back to
raise the front wheels off floor. Then turn the knob. Page 8.
Missing parts or questions • Call 1-800-282-2886 between 8 a.m. to 7:30 p.m. (CST), Monday-
Friday and 10 a.m. to 6:30 p.m. (CST) Saturday. Know the model
and serial numbers when you call.