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BEFORE RE-STARTING YOUR UNIT
Every time before pressing “ON” to start your
unit – Be sure to remove all ashes (burnt or
partially burnt) from your burn pot area!
Wearing protective gloves and with the unit
cool, remove the Wear Plate and dump the
ashes, ensuring that the air holes are clear
from debris. Also be sure to follow all other
maintenance instructions as outlined in your
Owner’s Manual and the Instructional DVD
included with the unit. Failure to remove
ashes from this area
before each burn can
cause smoke-back and serious damage to
your stove, and can void your warranty. We
will not be held responsible for poorly
maintained units, including excess ash in the
burn pot area.
Burn Safe and Burn Clean –
Clean the burn pot area daily!
A NOTE ON COLD AIR RETURNS AND
CENTRAL FURNACES
Some homes, including the modern, air-tight homes that are well-insulated, create a negative draft that
could cause smoke to be released from your unit, especially if it is too close to your home’s Central
Furnace. If you install your stove in the same room as the Cold Air Return from your home’s Central
Furnace, you must place your stove at least 20 feet (20’) from the Cold Air Return. We recommend you
open an outside window slightly, and never close the door that leads from this room to the rest of your
home.
IN THE EVENT OF SMOKE-BACK
1. If you see smoke coming out of your unit into the room due to a power failure,
DO NOT OPEN THE HOPPER OR DOOR TO YOUR UNIT!!
Remain calm.
Open the nearest outside door and windows and wait for all signs of smoke to clear (at least one
hour, although the smoke should dissipate quickly once the door and windows are opened). When
power is restored, press the ON button to restart your unit, and let the unit run for at least 30
minutes.
-- If you see any further signs of smoke-back, press the OFF button and call Technical Support at
(800) 245-6489 before restarting your unit, as damage could have occurred due to the power failure.
-- If you see no more signs of smoke-back, press the OFF button and wait for your unit to completely
shut down and cool down, then clean the burn pot area before restarting your unit (see “Before Re-
Starting Your Unit,” above).
2. If you see smoke coming out of your unit into the room and the power has not failed,
DO NOT OPEN THE HOPPER OR DOOR TO YOUR UNIT!!
Remain calm.
Immediately press the OFF button, open the nearest outside door and windows and wait for all
signs of smoke to clear (at least one hour, although the smoke should dissipate quickly once the
door and windows are opened). Do NOT restart your unit before calling Technical Support at (800)
245-6489.
Please call Technical Support at (800) 245-6489 with any questions.
England’s Stove Works, Inc.
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