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NOTE: The instructions below concerning the cleaning of the burn pot and wear plate area are
especially important to the function of your stove. Failure to follow them regularly can result in
burn-back and can damage your unit and/or void your warranty.
ASH REMOVAL AND DISPOSAL
IMPORTANT: While the amount of ash generated by this unit is not excessive compared to
log-burning woodstoves, keeping the unit clean and free of ash is essential
for peak performance. Too much ash build-up hampers airflow and reduces
the unit’s efficiency, and can cause smoke-back. Follow these directions at
least as frequently as the schedule below, or more often if needed.
Daily Ash Maintenance
Press the “OFF” touch pad and allow the stove to burn for five (5) minutes prior to opening the
door. A long-handled screwdriver or long-handled putty knife can be used to scrape off any build-up
or crust in the burn pot area. This can then be pushed to the left or right into the ash storage area.
Bottom Auger Tube
Semi-Weekly Ash Removal
Twice each week: Shut the unit down by pressing
the “OFF” pad and allowing the unit to go through the
complete Shut-Down cycle. Allow the unit to
completely cool down and then remove the ashes
with a scoop. The ashes should be placed in a non-
combustible container with an airtight lid and should
always be placed on a non-combustible surface or on
the ground until completely cooled and free of hot
cinders.
Once the ash is removed, the burn pot should be
given a thorough inspection.
Remove and clean the
burn pot wear plate (refer to the exploded diagram in
the rear of this manual – Illustration 6, and the close-
up diagram shown here), and remove any ash build-
up in the area below the wear plate. Also, be sure
there are no ashes or obstructions in the tube under
the wear plate. Check for any build-up in the front of the burn area. Clean out all air holes (if
necessary a 1/8” drill bit can be used) --these air holes should be kept clean, as they supply
combustion air under and around the pellet fuel. The burn pot assembly should also be thoroughly
cleaned, including the feed auger and feed tube. When replacing the wear plate, ensure that it lies
flat in the firebox and no gaps (from ash residue) are under it.
Illustration 2
IMPORTANT: Ash build-up under the wear plate can cause the unit to malfunction.
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