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A letter from our Technical Support department:
Thank you for purchasing this fine product from England’s Stove
Works!
England's Stove Works was started, and is still owned by, a family
that believes strongly in a "Do It Yourself" spirit – that’s one reason
you found this product at your favorite “Do It Yourself” store.
We intentionally design and build our stoves so that any homeowner
can maintain his or her unit with basic tools, and we're always more
than happy to show you how to do the job as easily and as
inexpensively as possible.
From our
free, downloadable service sheets; to our Pellet Service
Video; to our new "wizard-style," click-through Troubleshooting
guide on our web site, we have always tried to help our customers
stay "heat-ready," especially when oil and electricity prices continue
to skyrocket.
Please look at our vast Help section on our web site and call our
Customer Service department at (800) 245-6489 if you need any help
with your unit.
We are nearly
always able to help “walk you through” any repairs,
problems or questions you may have.
PLEASE NOTE: While information obtained on our web site and
through our 800 number is always free of charge, there will be a
service charge incurred with any “on-site” repairs or maintenance
that we may arrange.
Wishing you years of efficient, quality and “comfy” heating,
England’s Stove Works
Technical Support Department
www.englanderstoves.com
(800) 245-6489
IF YOU HAVE A PROBLEM WITH THIS UNIT DO NOT RETURN IT TO THE DEALER.
CONTACT CUSTOMER SERVICE at 1 (800) 245-6489.