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TROUBLE SHOOTING GUIDE
ITEMS IN THIS GUIDE MARKED WITH AN ASTERISK (*) SHOULD ONLY BE
PERFORMED BY A LICENSED GAS FITTER OR EQUIVALENT.
WARNING CAUTION
Turn off and let the unit cool before servicing. Never use a wire, needle, or similar
Only a qualified service person should object to clean the ODS pilot.
service or repair this unit. This can damage the pilot.
PROBLEM POSSIBLE CAUSE SOLUTION
When ignitor is pressed Ignitor electrode positioned wrong. → *Replace ignitor electrode.
there is no ODS pilot.
Ignitor electrode broken. → *Replace ignitor electrode.
Ignitor electrode not connected
to ignitor cable. → *Replace ignitor cable.
Ignitor cable pinched or wet. → *Free ignitor cable if pinched
by any metal or tubing. Keep
ignitor cable dry.
Replace cable if spark still
isn’t there after freeing the
pinched wire.
Flame seems to blow out Air in the gas line.→ Purge air from line (Check to
or will not light. ensure gas is going to pilot.)
Appliance produces odors. Stove burning vapors from paint, Ventilate room. Stop using
hair spray, glue, etc.→ products while operating unit.
Gas leak. See warning label on cover.→ *Locate and correct all leaks.
Gas odor even when control Gas leak. See warning label on cover.→ *Locate and correct all leaks.
knob is in “OFF” position.
Control valve defective.→ *Replace control valve.
Smoke or odor during initial burn. Vapors from paint or production process.→ Unit curing out. Will stop.
Strong gas smell. LP fuel may have additives or be poor quality.→ *Shut off gas. Check supplier.
Excess gas pressure.→ *Call utility company/installer.
Gas smell – sooting. Logs may be out of place.→ Compare placement of logs to
the diagram in the manual.
Orifice size may be incorrect.→ Replace if incorrect.
When ignitor button is pressed, Gas supply turned off or manual shutoff
there is spark at ODS and no ignition. valve is closed.→ Turn on gas or open supply.
Control knob not in “PILOT” position.→ Correct knob position.
Air in gas line when installed.→ Purge air from system by
holding down control knob.
Repeat ignition.
“ODS” pilot is clogged.→ *Replace “ODS” assembly.
Gas regulator setting is incorrect.→ *Replace gas regulator.