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IMPORTANT! READ AND FOLLOW ALL INSTALLATION AND MAINTENANCE INSTRUCTIONS, INCLUDING
CLEANING THE UNIT AS SPECIFIED, AND REPLACING GASKETS ANNUALLY, AND PARTS AS NEEDED.
ENGLAND’S STOVE WORKS IS NOT RESPONSIBLE FOR ANY DAMAGE OR INJURY INCURRED DUE TO NEGLECT, OR DUE
TO UNSAFE INSTALLATION OR USAGE OF THIS PRODUCT. CALL TECHNICAL SUPPORT WITH QUESTIONS.
30
TROUBLE-SHOOTING GUIDE
WARNING: TO AVOID ELECTRICAL SHOCK ALWAYS DISCONNECT THE UNIT FROM THE POWER
SOURCE BEFORE ATTEMPTING ANY REPAIR. IF THIS GUIDE DOES NOT CORRECT THE
PROBLEM CALL YOUR LOCAL DEALER OR OUR TECHNICAL SUPPORT AT 1-800-245-6489.
Problem Cause Solution
1. Auger not turning 1. Loose set screw
2. Bad gear motor
3. Foreign matter in auger
4. Vacuum sensor
1. Tighten setscrew on colla
r
2. Replace auger motor
3. Remove pellets and object
4. Check exhaust blower
2. Smoke smell or dust in
house
1. Improper exhaust
connection
1. Check all connections for leaks especially the
exhaust blower connection; Seal with
silicone, hose clamp or aluminum tape.
3. Room air blower not
operating
1. Loose senso
r
2. Bad blower
1. Tighten connection on senso
r
2. Replace blower
4. Exhaust blower not
operating
1. Loose connection
2. Bad blower
1. Check connection at control board
2. Replace blower
5. Lazy fire
–
Fire burns with
a lazy, orange flame
and/or fuel builds up in the
burnpot. Glass may
become dirty.
1. Control board settings
2. Bad exhaust blower
3. Excessive pellet moisture
4. Excessive ash
5. Low quality pellets
6. Flue or intake is restricted.
7. Glass door not shut and
sealed tightly.
8. Ash removal plates are
not pushed completely in.
9. Exhaust fan is not running
or stove not venting
properly.
10. Moisture content above
15%.
11. Blockage inside stove and
exhaust pipes.
12. Feed rate is too high for
fuel.
13. Inadequate combustion air
available.
1. Review board settings
2. Replace blower
3. Keep pellets inside
4. Clean unit
5. Use premium pellets
6. Inspect flue and intake for obstructions.
7. Adjust door handle or replace gasket if
necessary.
8. Verify ash removal plates are pushed
completely in.
9. Verify that exhaust fan is running and venting
properly. If not, check connection and clean
or replace.
10. Allow fuel to dry or mix with some wood
pellets.
11. Check inside stove and exhaust pipes for
blockage. Tap inside walls of Firebox, clean
behind the lower access plates (located on
the back inside wall, next to the burnpot);
clean burnpot and Firebox vent holes above
firebrick panel.
12. Reduce heat setting.
13. Outside combustion air is mandatory.
(Our Part PU-OAK is acceptable).
6. Blown fuse (6 AMP) 1. Power surge
2. Exposed wire
3. Electric motor shorting or
bound up
1. Replace fuse; use surge protecto
r
2. Check for exposed or frayed wire and loose
connections
3. Check motors and blowers for obstructions
or lock-up
7. High pellet consumption 1. Low quality pellets
2. Board out of adjustment
1. Use premium fuel
2. Check control board settings
8. Squeaking noise 1. Build up in tube
2. Blower noise
1. Remove auger and clean
2. Remove and oil blower
9. Pinging or rattling noise 1. Foreign material
2. Loose set screw
1. Check blower for material
2. Check impeller blower screw
*Improper installation may cause a back draft.
*NOTE: Also check for loose or cracked vacuum hose on vacuum switches (see Parts Diagram).
NOTE: Negative pressure in a home is a serious issue.
This unit must be installed with the Outside Air Kit (Part PU-OAK).
CAUTION: UNPLUG THE UNIT PRIOR TO ANY SERVICE WORK!