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TROUBLESHOOTING
SYMPTOM: Unit will not turn on.
Problem: Not plugged in.
Solution: Plug machine in proper outlet.
Problem: Circuit breaker has popped.
Solution: Reset circuit breaker. Make sure no
other items are running on the same
circuit as machine. Outlet must be a
20-amp circuit.
Problem: Power cord has become
disconnected from extension cord.
Solution: Reattach power cord to extension
cord.
SYMPTOM: Pump is not running properly.
Problem: Power cord and extension cord are
not completely locked together.
Solution: Snap firmly together.
Problem: Jets on wand are clogged.
Solution: Clean jet with soft wire brush or
remove jet and flush clean.
Problem: The solution tank is empty.
Solution: Fill the solution tank up with a pre-
mixed detergent.
Problem: Pump is pulsating.
Solution: Tighten all hoses. Check for leaks.
Problem: Pump is not running.
Solution: Push pump switch.
SYMPTOM: Vacuum motor not working
properly.
Problem: Hose not connected tightly to wand or
machine.
Solution: Connect hose tightly.
Problem: Hose is clogged with hair, carpet
fibers and/or debris.
Solution: Clean hose.
Problem: Drain plug is not shut completely.
Solution: Close drain plug completely.
Problem: Vacuum tank lid is not on tightly.
Solution: Secure the vacuum tank lid on tightly.
Problem: Vacuum hose is cracked or split.
Solution: Replace vacuum hose.
Problem: Water is coming out of the vacuum
motor.
Solution: Use a low foaming detergent.
SANITAIRE COMMERCIAL EQUIPMENT
LIMITED WARRANTY
Carpet and Spot Cleaners
(Excludes Vacuums)
Your equipment, which has been manufactured, tested and inspected with
carefully specified engineering requirements, is warranted to be free from defects
in material and workmanship. This Limited Warranty is, however, subject to the
following qualifications, conditions and limitations which are set forth to provide
you and all users of the equipment with information concerning the duration,
extent, availability and applicability of the Limited Warranty, the procedure to be
taken to obtain its performance, and other information concerning the Limited
Warranty policy.
The Limited Warranty is extended to original end user as follows:
One year parts replacement and 1 year service labor warranty.
This Limited Warranty will not cover damage attributable to the
following:
(1) Improper, unreasonable or negligent use or abuse of the equipment.
(2) Abrasions or punctures of the equipment.
The start date of the Limited Warranty coverage shall be the purchase date of
the original end user or six months from the date the machine was shipped from
the Factory, whichever comes first.
PARTS OF EQUIPMENT NOT COVERED BY THE LIMITED WARRANTY
Certain parts of equipment require replacement in the ordinary course of use
due to normal wear by reason of their characteristics. Normal wear items such
as gaskets, wheels, cords, hoses, switches, filters, bearings, carbon brushes,
solenoids, o-rings, thermostats, electrical terminals and casters are excluded
from the Limited Warranty.
EXCEPTIONS AND EXCLUSIONS FROM THE LIMITED WARRANTY
This equipment is required to be used on electric current as indicated on the
data plate. Otherwise damage, defects, malfunctions or other failure of the
equipment arising from use on electric current not as indicated are excepted and
excluded from this Limited Warranty. Defects, malfunctions, failure or damage
of the equipment caused by improper, unreasonable or neglectful use or abuse
while in possession of the purchaser are likewise excluded from this warranty.
If repair is done on your equipment by anyone other than those designated as
an authorized Warranty Center, THE MANUFACTURER at its sole option, may
determine that this warranty will not apply and the reimbursement for such repair
will not be made.
PROCEDURE TO BE TAKEN TO OBTAIN PERFORMANCE OF LIMITED
WARRANTY REPAIR
To secure repair of the equipment or any warranted parts under this Limited
Warranty, the following procedure should be taken. The inoperative equipment or
warranted parts, together with satisfactory evidence of the purchase date, must be
delivered, with shipping and delivery charges prepaid, to one of the following:
1) The dealer from whom purchased;
2) Any authorized service station.
If you are unable to locate any of the foregoing, you may write or otherwise
communicate to THE MANUFACTURER before repair service is performed by
anyone else. In such event, THE MANUFACTURER will provide either the location
of a closely available authorized distributor service department, or authorized
warranty station or other factory instructions. Upon compliance with the above
procedure, all warranted defects will be repaired, at no additional charge or costs
to the customer, and the repaired product returned to the customer. All shipping
charges will be the responsibility of the product owner. In following the procedures
set forth, PLEASE MAKE CERTAIN to state the model, type and serial number
as shown on the data plate of the equipment.
REPLACEMENT
In the event of a defect, malfunction or failure of your equipment or any warranted
part to conform with this warranty, THE MANUFACTURER may, at its sole option
and own expense, replace the equipment or any warranted part with another new
identical or reasonably equivalent model or part in lieu of repairing the defect.
NO REFUND OF PURCHASE PRICE
THE MANUFACTURER will not, as a matter of its Limited Warranty policy, refund
the customerʼs purchase price.
Be certain that the Warranty Station is “Sanitaire Authorized.” For the
location of the nearest Sanitaire Authorized Warranty Station or for service
information, see us a www.sanitairevac.com or telephone toll free: 1-800-
800-8975.