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Troubleshooting
Why are the control panel lights blinking randomly?
o Your air conditioner may have a minor electrical fault. Move the unit to another outlet or unplug the unit and
plug it in again.
o Your air conditioner may be plugged into an outlet that cannot supply the correct voltage to the unit. Move the
air conditioner to another outlet, and test the outlet with a voltage tester or another appliance that is known to
be non-defective. If the outlet is bad, contact an electrician and move the air conditioner to another outlet.
o If that is not the problem, the unit may have a faulty control panel. Contact customer service.
My unit runs for a little while (generally about 90 seconds) and then suddenly trips its power cord (and/or the
circuit breaker).
o Your air conditioner may need to be reset. Move the unit to another outlet or unplug the unit for 1 minute and
plug it in again.
o Your air conditioner may be plugged into an outlet that cannot supply the correct voltage to the unit. Move the
air conditioner to another outlet, and test the outlet with a voltage tester or another appliance that is known to
be non-defective. If the outlet is bad, contact an electrician and move the air conditioner to another outlet.
My air conditioner is too loud?
o Your air conditioner may be positioned on a hard or uneven floor causing your unit to vibrate. Move the unit
onto a level, carpeted surface.
o If the unit is level and a “knocking” noise is audible, the unit may have a faulty compressor. Contact customer
service.
Why is my air conditioner leaking?
o Make sure the unit on a level surface.
o Make sure you are running the unit with the drain plug installed. Make sure the drain cap as well as the rubber
drain plug is attached to the unit.
Both fans are blowing, but only room temperature air is coming out of both fans?
o Check to see if there is any oily residue on the bottom of the unit or inside the unit on the panels, or
components. If this is the case, then the compressor has a cracked coil that is leaking oil and the unit must be
replaced. Contact customer service to replace.
o
Check for damage to the bottom of the unit. If damage is present, contact customer service.
o
Make sure the unit is on “cooling” mode.
o
Note that the compressor may take up to 3 minutes to turn on.