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EdgeStar Portable Air Conditioner 16
Troubleshooting
Follow the troubleshooting guide below to resolve common issues.
Issue Possible Cause Solution
My air conditioner is
not functioning at all
Unit is not receiving
power
Make sure the unit is
plugged in
LCDI power cord is
tripped
Press the Reset button
on the LCDI cord
Insufficient power Move the unit to
another outlet. Check
your circuit breaker.
(Refer to the rating
label on the back of
the unit to determine
the Amperage draw)
Water reservoir is full Drain the unit and
restart
Control panel is
disconnected
If no indicator lights
turn on, contact
customer service
My remote control
does not work and the
indicator light on
remote does not turn
on
Batteries not installed Install new batteries
Bad batteries Replace the batteries
Batteries installed
incorrectly
Reinstall the batteries
correctly
A defective remote
control
Contact customer
service
My air conditioner is
making a loud noise
The unit is not level. Make sure the unit is
on a level surface
A foreign object has
jammed the fan.
Remove the object
from the fan
The floor below the
unit is uneven
Move the unit to a
level surface
My air conditioner is
making a continuous
metallic knocking or
pinging sound
Unit may have been
shipped on its side
Shut off the unit. Let
the unit sit on a level
surface for at least 24
hours and restart.
Damaged compressor Contact customer
service
My air conditioner is
leaking
Drain plug is removed Attach the drain plug
Cracked base pan Contact customer
service
My air conditioner runs
for a little while and
then it trips the power
cord or the circuit
breaker
The air conditioner
may be plugged into
an outlet that can not
supply the correct
amount of current
Contact an electrician
if the unit works in a
different room or circuit
The control panel
lights blink randomly
Unit may have a faulty
control panel
Contact customer
service