Filter
Top Products
AUSTRALIAN CONSUMER LAW
The details of the Dyson guarantee are set out below. In addition to your
rights under the Dyson guarantee, we also provide the following statement as
required by the Australian Consumer Law: In Australia, your Dyson appliance
comes with statutory guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have your Dyson appliance repaired or replaced
if it fails to be of acceptable quality and the failure does not amount to a
major failure.
DYSON 2 YEAR GUARANTEE
TERMS AND CONDITIONS
Terms and conditions of your Dyson 2 year guarantee.
• The Dyson guarantee becomes effective from the date of purchase.
• All work will be carried out by Dyson Appliances (Aust) Pty Ltd., Avery Robinson
Ltd. (NZ), Singapore’s authorised agent - Service @Home Pte Ltd., Indonesia’s
authorised agent - PT Higienis Indonesia.
• Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.,
Avery Robinson Ltd. (NZ), Dyson Singapore Pte Ltd., PT Higienis Indonesia or
Visionary Solutions.
• The repair and replacement of your appliance under Dyson guarantee will not
extend the Dyson guarantee period.
• The Dyson guarantee provides benefits which are additional to, and do not
affect, your statutory rights and remedies as a consumer.
• You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your appliance. Without
this proof, any work carried out pursuant to the Dyson guarantee and any
associated delivery charges (both to and from us) will be at your cost, subject to
your statutory rights and remedies as a consumer. Please keep your receipt or
delivery note.
WHAT IS COVERED
Your Dyson guarantee covers:
• The repair or replacement of your appliance if your appliance is found to be
defective due to faulty materials, workmanship or function within 2 years of
purchase or delivery (if any part is no longer available or out of manufacture
Dyson will replace it with a functional replacement part).
• Use of the appliance in the country of purchase.
WHAT IS NOT COVERED
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or
replacement of a product incurred as a result of:
• Normal wear and tear (e.g. fuse, belt, brush bar, batteries etc).
• Industrial use of the appliance such as vacuuming gyprock dust or builders dust.
This may void your Dyson guarantee.
• Accidental damage, faults caused by negligent use or care, neglect, careless
operation or handling of the vacuum cleaner which is not in accordance with this
Dyson Operating Manual.
• Blockages – please refer to this Dyson Operating Manual for details of how to
unblock your appliance.
• Use of the appliance for anything other than normal domestic household
purposes in the country of purchase.
• Use of parts not assembled or installed in accordance with the instructions of Dyson.
• Use of parts and accessories other than those produced or recommended
by Dyson.
• Damage from external sources such as transit, weather, electrical outages or
power surges.
• Failures caused by circumstances outside Dyson’s control.
• Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
If your Dyson guarantee does not apply, you may have statutory rights and
remedies available to you as a consumer.
If you are in any doubt as to what is covered by your Dyson guarantee, please
call the Dyson Customer Care Helpline on:
Australia 1800 239 766
New Zealand 0800 397 667
Singapore 7000 435 7546
Indonesia 021 707 39766
Remember: Always disconnect plug from mains before inspecting for problems.
• Sucking up certain items such as stockings, clippings of cloth, sizeable pieces of
paper etc may block the hose or ducts. Should a blockage occur, first switch the
appliance ‘OFF’ and refer to the ‘Looking for blockages’ section in this Dyson
Operating Manual (see pages 4 and 8).
• Never pick up hot cinders or lit cigarette ends.
• Do not attempt to pick up water with your appliance, it has not been designed
as a wet pick-up cleaner
REGISTERING YOUR GUARANTEE
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
• Online (Australia and New Zealand only).
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
• By calling the Dyson Customer Care Helpline.
• By completing and returning the enclosed form to us by mail.
This will confirm ownership of your Dyson vacuum cleaner in the event of
an insurance loss, and enable us to contact you if necessary.
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
If you have a query about your Dyson appliance, call the Dyson Customer Care
Helpline and quote your serial number, or contact us via the website. Your serial
number can be found on the main body of the appliance behind the filter. Most
queries can be solved over the phone by one of our Dyson Customer Care
Helpline staff.
If your appliance needs a service, call the Dyson Customer Care Helpline so
we can discuss the available options.To enable us to carry out work on your
appliance, please contact the Dyson Customer Care Helpline to obtain a reply
paid address in your state (available in Australia only).
If your appliance is under Dyson guarantee and the repair or replacement is
covered, it will be repaired or replaced at no cost. If the repair or replacement is
found not to be covered under the Dyson guarantee, the repair or replacement
of the appliance and any associated delivery charges (both to and from us) will
be at your cost, subject to your statutory rights and remedies as a consumer.
DYSON CUSTOMER CARE DETAILS
If there are any queries, please call the Dyson Customer Care Helpline.
AU: 1800 239 766
(Mon-Fri 8:00am to 6:00pm EST, Sat-Sun 8:30am to 4:00pm EST)
www.dyson.com.au
NZ: 0800 397 667 (Mon-Fri 8:30am to 5:00pm)
www.dyson.co.nz
SG: 7000 435 7546 (Mon-Fri 9:00am to 6:00pm)
www.dyson.com.sg
ID: 021 707 39766 (Mon-Fri 9:00am to 5:00pm)
www.dyson.co.id
ABOUT YOUR PRIVACY
Dyson may use your information provided for future marketing and research
purposes (including sending commercial electronic messages) and may disclose
it to third parties for the purposes of providing the services you have requested,
or to our business partners or professional advisers. If you wish to access
your personal information or see our full privacy policy, please contact us at
customercare@dyson.cam.au
DISPOSAL INFORMATION
• Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
• The battery should be removed from the product before it is disposed of.
• Dispose of, or recycle the battery in accordance with local ordinances
or regulations.
When your Dyson appliance reaches the end of its life, we are responsible for
its safe disposal. You can send your old Dyson appliance back to us (at our cost)
and we will organise for it to be recycled.*
* Please note that not all parts are recyclable. Recycling of parts is subject to the
capabilities of 3rd party suppliers. Available in Australia only.
Simply:
1. Box up your old Dyson appliance
2. Take the package to your local post office and send to the address below:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
Unit 6 & 7, 7-11 Parraweena Rd
Taren Point, NSW 2229.
PRODUCT INFORMATION
Please note: Small details may vary from those shown.
9