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Dyson Customer care
Thank you for choosing to buy a Dyson.
If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline at
1-886-693-9766 with your serial number and details of where and when you bought
the cleaner. Your serial number can be found on the rating plate, which is behind the
clear bin
TM
.
Most questions can be solved over the phone by one of our Helpline staff
If your vacuum cleaner needs service, call the Dyson Helpline so we can discuss the
available options. If your machine is under warranty, and it is a covered repair, it will be
repaired at no cost.
Dyson Helpline:
Call 1-866-693-9766 toll free, 7 days a week.
Please register as a Dyson owner
Thank you for choosing to buy a Dyson.
To help us ensure you receive prompt and efficient service, please register as a
Dyson owner. There are two ways to do this:
• by completing and returning the enclosed form to us by mail
• online at www.dyson.com
This will confirm ownership of your Dyson in the event of an insurance loss,
and enable us to contact you if necessary.
Terms and conditions of the Dyson 5 year limited warranty
What is covered
Your Dyson vacuum cleaner is warranted against original defects in material and
workmanship for a period of five years from the date of purchase, when used for
private household purposes in accordance with the Dyson Owner’s Manual.
This warranty provides, at no extra cost to you, all labor and parts to place your
vacuum cleaner in proper operating condition during the warranty period. This
warranty is subject to the following terms:
What is not covered
Dyson, Inc. shall not be liable for costs incurred as a result of:
• Machines purchased from an unauthorized dealer.
• Clearing blockages from your machine.
• Use of parts not in accordance with the Owner’s Manual.
• Careless operation or handling, misuse, abuse and/or lack of maintenance or
use not in accordance with the Owner’s Manual.
• External sources such as weather.
• Repairs or alterations carried out by unauthorized parties or agents.
• Use of the vacuum cleaner other than for normal domestic purposes within the
United States, e.g. for commercial or rental purposes.
• Use of parts and accessories other than those produced or recommended by
Dyson, Inc.
Warranty Service
• Please fill out and return the Product Registration form, or register online at
www.dyson.com
• Before service can take place, the terms of the warranty require that you contact the
Dyson Helpline with your model name/number, serial number, date and place of
purchase. Please keep your purchase receipt in a safe place to ensure you have this
information. The serial number is found on the vacuum cleaner’s rating plate,
which is behind the clear bin
TM
.
• All work will be carried out by Dyson, Inc. or its authorized agents.
• Any replaced defective parts will become the property of Dyson, Inc.
• Service under this warranty will not extend the period of this warranty.
LIMITED WARRANTY AND CUSTOMER CARE
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