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Warranty and customer care
If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline at 1
-
877
-
397
-
6622 with your serial
number and details of where/when you bought the cleaner. The serial number can be found on the base of your machine
between the wheels.
Most questions can be solved over the phone by one of our Helpline staff.
If your cleaner needs service, call the Dyson Helpline we will discuss with you the options available for service. If your
machine is under warranty, your machine will be repaired at no cost. To reach the Dyson Helpline call at 1
-
877
-
397
-
6622,
or visit Dyson online at www.dyson.com
Thank you for choosing to buy a Dyson.
To help us ensure you receive prompt and efficient service, please register your purchase with us.
There are two ways to do this:
• You can register by completing and returning the enclosed form to us by post.
• Alternatively you can register on line at www.dyson.com
This will confirm your ownership of your Dyson in the event of an insurance loss, and enable us to contact you if necessary. If you have any questions
about your Dyson, please call our customer helpline on 1
-
877
-
397
-
6622, 6 days a week, or log on to our website at www.dyson.com
What is covered
Your Dyson vacuum cleaner is warranted against original defects in material and workmanship for a period of five years from the date of purchase,
when used for private household purposes in accordance with the Dyson Owner’s Manual. This warranty provides, at no cost to you, all labour and
parts to place your vacuum cleaner in proper operating condition during the warranty period. This warranty is subject to the following terms:
What is not covered
Dyson Canada Ltd. shall not be liable for costs, damages, or injuries incurred as a result of:
• Machines purchased from an unauthorized dealer.
• Clearing blockages from your machine.
• Use of parts not assembled in accordance with the Owner’s Manual.
• Careless operation or handling, misuse and/or lack of maintenance or use not in accordance with the Owner’s Manual.
• External sources such as weather.
• Repairs or alterations carried out by unauthorized parties or agents.
• Use of the vacuum cleaner other than for normal domestic household purposes within Canada, e.g. for commercial or rental purposes.
• Use of parts and accessories other than those produced or recommended by Dyson Canada Ltd.
Note your serial number for future reference:
Dyson customer care
Limited 5 year
household warranty
DYSON LIMITED MALMESBURY SN16 ORP ENGLAND UK
230-240V 50Hz
1200 W
FOR PATENT INFORMATION SEE OPERATING MANUAL 02422-01-04
DC14
Note your serial number for
future reference:
Terms and Conditions of the
Dyson 5 year limited warranty
Dyson Helpline contact us at
1-877-397-6622
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