Filter
Top Products
27
DROLET LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This
warranty covers brand new products only, which have not been altered, modified nor repaired since shipment from
factory. Proof of purchase (dated bill of sale), model name and serial number must be supplied when making any
warranty claim to your DROLET dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper
installation, lack of maintenance, over firing, negligence or accident during transportation are not covered by
this warranty.
This warranty does not cover any scratch, corrosion, warping, or discoloration caused by over firing, abrasives or
chemical cleaners. Any defect or damage caused by the use of unauthorized parts or others than original parts void
this warranty. An authorized qualified technician must perform the installation in accordance with the instructions
supplied with this product and all local and national building codes. Any service call related to an improper
installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the
claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be
defective, the manufacturer will repair or replace such defect and reasonable transportation fees will be refunded.
Repair work covered by the warranty, executed at the purchaser’s domicile by an authorized qualified technician
requires the prior approval of the manufacturer. Labour cost and repair work to the account of the manufacturer are
based on predetermined rate schedule and must not exceed the wholesale price of the replacement part. All labour
and freight costs covered by this warranty are limited according to the table below. The manufacturer at its
discretion may decide to repair or replace any part or unit after inspection and investigation of the defect. The
manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the
wholesale price of any warranted but defective parts The manufacturer shall in no event be responsible for any
special, indirect, consequential damages of any nature, which are in excess of the original purchase price of the
product.
WARRANTY APPLICATION
DESCRIPTION
PARTS LABOUR
Combustion chamber (welds only), castings, and convector airmate Lifetime 5 years
Plating (defective manufacture) – subject to limitations above Lifetime n/a
Secondary air tubes, vermiculite baffle, C-Cast baffle and handle
assembly
5 years n/a
Stainless steel baffle and parts 5 years 3 years
Carbon steel baffle and parts 2 years 1 year
Blowers, thermal switches, rheostat, and other controls 2 years 1 year
Paint (peeling), gaskets, insulation, and ceramic glass (thermal breakage
only*)
1 year n/a
*Pictures required
Shall your unit or a components be defective, contact immediately your DROLET dealer. Prior to your call make
sure you have the following information necessary to your warranty claim treatment:
• Your name, address and telephone number;
• Bill of sale and dealer’s name;
• Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
• Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain from your DROLET dealer
an Authorization Number. Any merchandise shipped to our plant without authorization
will be refused automatically and returned to sender.