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21
1700, rue Léon-Harmel, Québec (Québec) G1N 4R9
tel. : (418) 527-3060 fax : (418) 527-4311
e-mail : tech@osburn-mfg.com web site : http://www.osburn-mfg.com
LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable.
This warranty covers brand new products only, which have not been altered, modified nor repaired since
shipment from factory. Proof of purchase (dated bill of sale), model name and serial number must be
supplied when making any warranty claim to your OSBURN dealer
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper
installation, lack of maintenance, over firing, negligence or accident during transportation are not
covered by this warranty.
This warranty does not cover any scratch, corrosion or discoloration caused by over firing, abrasives or
chemical cleaners. Any defect or damage caused by the use of unauthorized parts or others than original
parts void this warranty.
An authorized qualified technician must perform the installation in accordance with the Instructions supplied
with this product and all local and national building codes. Any service call related to an improper installation
is not covered by this warranty.
Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be
defective, the manufacturer will repair or replace such defect and reasonable transportation fees will be
refund. Repair work covered by the warranty, executed at the purchaser domicile by an authorized qualified
technician requires the prior approval of the manufacturer. Labour cost and repair work to the account of the
manufacturer are based on predetermined rate schedule and must not exceed the wholesale price of the
replacement part.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and
investigation of the defect. The manufacturer may, at its discretion, fully discharge all obligations with
respect to this warranty by refunding the wholesale price of any warranted but defective parts
The manufacturer shall in no event be responsible for any special, indirect, consequential damages of any
nature, which are in excess of the original purchase price of the product.
WARRANTY APPLICATION
DESCRIPTION
PARTS LABOUR
Combustion chamber (weldings only)
Lifetime
5 years
Stainless baffle 5 years 1 year
Carbon steel baffle and secondary air tubes 2 years 1 year
Handle assembly 5 years n/a
Ash drawer Lifetime 1 year
Cast iron parts 5 years 1 year
Ceramic glass (thermal breakage only)
1 year
n/a
Paint, refractory bricks, gasket, blower, thermal switch
(thermodisc) and rheostat
1 year
n/a
Gold plating (tarnishing) / Brass plating not covered
1 year
n/a
Shall your unit or a components be defective, contact immediately your OSBURN dealer. Prior to your call make sure
you have the following information necessary to your warranty claim treatment:
• You name, address and telephone number;
• Bill of sale, dealer’s name;
• Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
• Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain from your OSBURN dealer an
Authorization Number. Any merchandise shipped to our plant without authorization will be refused
automatically and returned to sender.