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TROUBLE SHOOTING GUIDE
WARNING: TO REDUCE RISK OF PERSONAL INJURY - UNPLUG CLEANER BEFORE SERVICING
Problem Possible Reasons Possible Solutions
Cleaner won’t run 1. Power cord not firmly plugged into outlet. 1. Plug cord in firmly.
2. Blown fuse or tripped breaker .2.Check fuse or breaker in home. Replace fuse/reset
breaker.
3. Needs service. 3. Take to service center or call 1-800-321-1 134.
Cleaner won’t pick-up 1. Dirt container not installed correctly. 1. R eview dirt container removal and replacement - Pg. 6.
or low suction 2. Dirt container full. 2. Empty dirt container - Pg. 6.
3. Brushroll worn. 3. T ake to service center or call 1-800-321-1 134.
4. Broken belt. 4. T ake to service center or call 1-800-321-1 134.
5. Clogged PERMA FILTER
®
.5.Remove PERMA FILTER
®
and clean - Pg. 6.
6. Dirty HEPA filter. 6. Replace HEPAfil ter - Pg. 7.
7. Clear nozzle dirt passage hose clogged. 7. Remove dirt cup; inspect hose; remove obstruction.
8. Carpet height setting is incorrect. 8. Set carpet height adjustment to appropriate
setting for carpet being cleaned - Pg. 5.
9. Lower hose inlet clogged. 9. Remove dirt cup and clean inlet.
10. Brushroll turned off. 10. Turn brushroll on - Pg. 5.
Dust escaping from cleaner 1. Dirt container full. 1. Empty dirt container - Pg. 6.
2. Dirt container not installed correctly. 2. R eview dirt container removal and replacement - Pg. 6.
Cleaner tools won’t pick up 1. Attachment hose clogged. 1. Rem ove dirt cup; inspect hose; remove obstruction.
If necessary, remove 2 screws to remove attach
ment hose and clear obstruction - Pg. 5.
2. Dirt container full. 2. Empty dirt container - Pg. 6.
3. Filter clogged. 3. Clean filter - Pg. 6.
Headlight not working 1. Bulb burnt out. 1. Replace bulb - Pg. 7.
2. Loose electrical wires. 2. Call 1- 800-321-1134 for nearest authorized
Royal
®
Dealer.
Cleaner is difficult to push 1. Carpet height setting is incorrect. 1. Set carpet height adjustment to appropriate
setting for carpet being cleaned - Pg. 5.
2. Brushroll on/off switch is turned “off”. 2. Turn brushroll on/off switch to the “on” position.
Brushroll not rotating 1. Brushroll on/off sw itch is turned off. 1. Turn brushroll on/ off switch to the on position.
2. Broken belt. 2. T ake to Service Center or call 1-800-321-1 134.
3. Brushroll jammed with an obstruction. 3. Turn the brushroll on/off switch to the “off” posi-
tion. Turn the unit off and unplug. Remove the
obstruction. Plug unit back into outlet and turn the
power and brushroll switches to the “on” position.
*Sensor light not illuminating 1. Needs service. 1. Take to service center or call 1-800-321-1 134.
*Sensor light will not turn 1. Height adjust setting is too low. 1. Set height adjust to proper setting - Pg. 5.
on/off 2. Cleaner needs service. 2. Call customer service at 1-800-321-1 134.
*Not available on all models
ANY OTHER SERVICING SHOULD BE DONE BY AN AUTHORIZED SERVICE REPRESENTATIVE
CUSTOMER SERVICE (1-800-321-1134)
In the event that further assistance is required, see your Yellow Pages for an authorized Royal
®
Dealer. Costs of any transportation to and
from any place of repair are to be paid by the owner. The service parts used in this unit are easily replaced and readily avai lable from an
authorized Royal
®
Dealer or retailer. Always identify your cleaner by the model number and manufacturing code when requesting informa-
tion or ordering replacement parts. (The model number appears on the back of the cleaner.)