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Glen Dimplex UK Limited
Millbrook House
Grange Drive
Hedge End
Southampton
Hampshire. SO30 2DF
UK customer help line (8.00AM – 6.00PM Mon-Fri; 8.30AM-1.00PM Sat)
Customer Services: Tel. 0870 7270101
Fax. 0870 7270102
e-mail customer.services@glendimplex.com
Republic of Ireland Tel. 01 8424833
[c] Glen Dimplex UK Limited
All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of Glen Dimplex UK Limited.
facilitate local isolation.
If miniature circuit breakers are to be used to avoid ‘nuisance
tripping’ due to the high in rush at switch on, a type
‘C’ MCB
with a tripping coefficient of 7-10 times rated current should
be used. Any other switching device should be Tungsten
lamp load rated.
Always ensure that the cable grip is tightened.
IMPORTANT Ensure the electrical supply cable is routed
and restrained to prevent contact with the external
surfaces of the heater and is not positioned in the direct
heat beam.
When heater is close to a ceiling the reflectors must be rotated
to avoid the heat beam from directly overheating it. The
reflector must point down at more than 30° from the
horizontal.
Always ensure that the heat beam is parallel to or angled
away from a side wall when mounted close to and end wall
to avoid overheating wall surfaces. The minimum distance
to an end wall is 1.0m.
It is important that the user is instructed not to stack
inflammable material in the direct heat beam.
Maintenance
Since the Dimplex Vector Heater contains no moving parts
little maintenance is required beyond cleaning and lamp
replacement. It is however essential that the heater is not
operated with accumulation of dust or dirt on the lamp(s) or
reflector(s) as this can cause a build up of heat and eventual
damage . For this reason the heater must be inspected
regularly, depending upon conditions and at least at yearly
intervals.
Before undertaking any maintenance work on the heater due
attention must be paid to the following,
1. Always disconnect the heater from the electricity supply
before attempting to work on or near it.
2. Always ensure a safe means of access using an
access tower or properly supported ladder.
3. Some types of quartz lamps run with an internal
pressure in excess of atmospheric and while
construction is very strong there is a slight risk of
shattering. If it is necessary to examine a bare lamp
whilst in operation then a protective screen must be
used.
4. Allow adequate time for the lamps and body casing to
cool before attempting to work on the heater.
Inspection and Cleaning
1. Check that all the lamps are functioning. If any
thermostatic or time controls are fitted ensure that the
supply is ‘off’ before checking lamps. Any failed lamps
should be replaced (see lamp replacement).
Remove any accumulated dirt and check wiring and
connections.
2. Clean the lamp(s) and reflector(s) using a mild
detergent solution and soft cloth. Do not use any
abrasive or caustic cleaners. Dry with a soft cloth.
Avoid touching either the quartz lamp sleeve or the
aluminium reflector with bare fingers. If they are
accidentally touched remove any finger prints using a
soft cloth moistened with methylated spirit.
3. Check that the lamp(s) are properly located in the
spring retaining clips and that they have not been
disturbed by cleaning. The lamps should be pushed
fully back into the clips by applying light pressure on
the end caps only.
Safety in Operation
The heater is operated by simply switching on the electrical
supply, or, if used in conjunction with a control system, then
the supplier’s instructions must be observed.
ALWAYS disconnect the heater from the supply before
attempting to work on or near it.
NEVER operate the heater with a high accumulation of dust
or dirt on the lamp(s) or reflector or with a damaged or
corroded reflector.
NEVER use the heater where flammable dusts, gases or
vapours, etc., are likely to be present in the atmosphere.
NEVER operate the heater in close proximity to the skin or
eyes.
NEVER allow materials which could be damaged or ignited
by the radiated heat to be placed in close proximity to the
heater.
NEVER cover the heater – even when it is switched off.
ALWAYS refer to these instructions before attempting to
dismantle the heater.
After Sales Service
Your product is guaranteed for one year from the date of
purchase.
Within this period, we undertake to repair or exchange this
product free of charge (excluding lamps & subject to
availability) provided it has been installed and operated in
accordance with these instructions. Your rights under the
guarantee are additional to your statutory rights, which in
turn are not affected by this guarantee.
Should you require after sales service, you should contact
our customer services help desk on 0870 727 0101. It would
assist us if you can quote the model number, series, date of
purchase, and nature of the fault at the time of your call. The
customer services help desk will also be able to advise you
should you need to purchase any spares.
Please do not return a faulty product to us in the first instance
as this may result in loss or damage and delay in providing
you with a satisfactory service.
Please retain you receipt as proof of purchase.