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What this limited warranty does not cover
This limited warranty does not apply to products that have been repaired (except by Dimplex or
its authorized service representatives) or otherwise altered. This limited warranty does further
not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation,
improper maintenance or handling, or operation with an incorrect power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex
at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada
N1R 7G8. Please have proof of purchase, catalogue/model and serial numbers available
when calling. Limited warranty service requires a proof of purchase of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective in
material or workmanship during (i) the 5 year limited warranty period for products other than
fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for
surrounds (mantels) and trims, you have the following rights:
Limited warranty service will be performed solely by dealers or service agents of
Dimplex authorized to provide limited warranty services.
For products (other than surrounds (mantels) and trims) for the period ending at
midnight on the second anniversary of the date of first purchase, Dimplex will in its
sole discretion either repair or replace such defective product or part without charge. If
Dimplex is unable to repair or replace such product or part, or if repair or replacement is
not commercially practicable or cannot be timely made, Dimplex may, in lieu of repair or
replacement, choose to refund the purchase price for such product or part. This limited
warranty entitles the purchaser to on-site or in-home warranty services. Accordingly,
Dimplex will be responsible for all labour and transportation costs associated with the
repair or replacement of the product or part, except as follows: (i) charges may be levied
for travel costs incurred to travel to the purchaser's site where the product is located if the
purchaser's site is beyond 30 miles (48 km) from the closest service depot of Dimplex's
dealer or service agent; and (ii) the purchaser is solely responsible for providing clear
access to all serviceable parts of the product.
For products (other than surrounds (mantels) and trims) for the period
commencing at 12:01 a.m. on the day after the second anniversary of the first
purchase and ending at midnight on the fifth anniversary of the date of first
purchase, this limited warranty entitles the purchaser to replacement parts only without
charge. If Dimplex is unable to replace such part, or if replacement is not commercially
practicable or cannot be timely made, Dimplex may, in lieu of replacement, choose to
refund the purchase price for such part. The purchaser shall not be entitled to on-site or
in-home warranty services. The purchaser shall be responsible for all expenses incurred
for the removal of the part and installation of the replacement part including, without
limitation, all shipping costs and transportation costs to and from the authorized dealer's
or service agent's place of business and all labour costs. Such costs shall not be the
responsibility of Dimplex.
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