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Cleaning
Before commencing cleaning, unplug the heater and allow it
to cool. The surfaces of the heater should be given an
occasional wipe over with a dry soft cloth.
Do not use detergents, abrasive cleaning powder or polish on
the metal body of the heater.
The glass screen should be cleaned carefully with a chamois
leather. DO NOT use proprietary cleaners.
To remove any accumulation of dust or fluff the soft brush
attachment of a vacuum cleaner should occasionally be used
to clean the outlet grille of the fan heater located under the
canopy.
To clean the fuel effect, remove the coal pieces or pebbles
and wash in warm water. The plastic tray should be wiped
clean with a damp cloth. When dry replace the coal pieces or
pebbles and arrange for best effect.
After Sales Service
Your product is guaranteed for one year from the date of
purchase.
Within this period, we undertake to repair or exchange this
product free of charge (excluding lamps & subject to
availability) provided it has been installed and operated in
accordance with these instructions.
Your rights under this guarantee are additional to your
statutory rights, which in turn are not affected by this
guarantee.
Should you require after sales service you should contact
our customer services help desk on 0870 727 0101. It would
assist us if you can quote the model number, series, date of
purchase, and nature of the fault at the time of your call. The
customer services help desk will also be able to advise you
should you need to purchase any spares.
Please do not return a faulty product to us in the first instance
as this may result in loss or damage and delay in providing
you with a satisfactory service.
Please retain your receipt as proof of purchase.