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Limited Warranty
Products to which this limited warranty applies
This limited warranty applies to your newly purchased Dimplex
outdoor heater. This limited warranty applies only to purchases
made in any province of Canada except for Yukon Territory, Nunavut,
or Northwest Territories or in any of the 50 States of the USA (and
the District of Columbia) except for Hawaii and Alaska. This limited
warranty applies to the original purchaser of the Product only and is
not transferable.
Products excluded from this limited warranty
Products purchased in Yukon Territory, Nunavut, Northwest
Territories, Hawaii, or Alaska are not covered by this limited warranty.
Products purchased in these States, provinces, or territories are
sold AS IS without warranty or condition of any kind (including,
without limitation, any implied warranties or conditions of
merchantability or fitness for a particular purpose) and the entire risk
of as to the quality and performance of the products is with the
purchaser, and in the event of a defect the purchaser assumes the
entire cost of all necessary servicing or repair.
What this limited warranty covers and for how long
Products covered by this limited warranty have been tested and
inspected prior to shipment and, subject to the provisions of this
warranty, Dimplex warrants such products to be free from defects
in material and workmanship in respect of the heater components of
the Product for a period of 12 months; and in respect of the heating
elements of the product for a period of 60 days from the date of the
first purchase of the Product.
This limited warranty period also applies to any implied warranties
that may exist under applicable law. Some jurisdictions do not allow
limitations on how long an implied warranty lasts, so the above
limitation may not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to Products that have been
repaired (except by Dimplex or its authorized service representatives)
or otherwise altered. This limited warranty does further not apply to
defects resulting from misuse, abuse, accident, neglect, incorrect
installation, improper maintenance or handling, operation with an
incorrect power source, fire or other circumstance outside of
Dimplex’s control including, without limitation, an Act of God.
What you must do to get service under this limited
warranty
Defects must be brought to the attention of Dimplex Technical Service
by contacting Dimplex at 1-888-DIMPLEX (1-888-346-7539), or 1367
Industrial Road, Cambridge Ontario, Canada N1R 7G8. Please have
proof of purchase, catalogue/model and serial numbers available
when calling. Limited warranty service requires a proof of purchase
of the Product.
What Dimplex will do in the event of a defect
In the event the Product or part covered by this limited warranty is
proven to be defective in material or workmanship during, in the One
Year Warranty or 60 Day Warranty period, as applicable, you have
the following rights:
• Dimplex will in its sole discretion either repair or replace such
defective Product or part without charge. If Dimplex is unable to
repair or replace the Product or part, or if repair or replacement
is not commercially practicable or cannot be timely made, Dimplex
may, in lieu of repair or replacement, choose to refund the
purchase price for the Product or part.
• Limited warranty service will be performed solely by dealers or
service agents of Dimplex authorized to provide limited warranty
services.
• The purchaser is responsible for removal and transportation of
the Product or part (and any repaired or replacement Product or
part) to and from the authorized dealer’s or service agent’s place
of business.
• This limited warranty does not entitle the purchaser to on-site or
in-home services. On-site or in-home services may be performed
at the purchaser’s specific request and expense at Dimplex’s
then-current rates for such services.
• Dimplex will not be responsible for, and the limited warranty
services shall not include, any expense incurred for installation
or removal of the Product or part (or any replacement Product or
part) or any labour or transportation costs. Such costs shall be
the purchaser’s responsibility.
What Dimplex and its dealers and service agents are
also not responsible for:
IN NO EVENT WILL DIMPLEX, or ITS DIRECTORS, OFFICERS, OR
AGENTS, BE LIABLE TO the PURCHASER OR ANY THIRD PARTy,
WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHER BASIS, FOR
ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL,
OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN
CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY
TO USE THE PRODUCT, EVEN IF DIMPLEX OR ITS directors, officers,
or AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR
DAMAGES ARE FORESEEABLE. IN NO EVENT WILL DIMPLEX, or ITS
OFFICERS, DIRECTORS, OR AGENTs BE LIABLE FOR any DIRECT
LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE
PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO THE
PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific legal rights, and you may
also have other rights which vary from jurisdiction to jurisdiction.
The provisions of the United Nations Convention on Contracts for the
Sale of Goods shall not apply to this limited warranty or the sale of
Product covered by this limited warranty.
If you have any technical questions regarding the operation of your Ceramic Radiant Heater have your Model and Serial Number ready, and
contact Dimplex North America technical support at 1-888-DIMPLEX (1-888-346-7539) before returning the product to the point of purchase.
1-888-DIMPLEX
1-888-346-7539
1367 Industrial Road
Cambridge, Ontario
Canada, N1R 7G8
Approved for use in the United States and Canada