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POSSIBLE CAUSE
1.
Heater burning vapors from
paint, hair spray, glues, cleaners,
chemicals, new carpet, etc. (See
IMPORTANT statement above)
2. Low fuel supply (propane/LP
only)
3. Gas leak. See Warning
statement at top of page
1. Not enough fresh air is avail
-
able
2. Low line pressure
3. ODS/pilot is partially
clogged
1. Gas leak. See Warning
statement at top of page
2. Control valve or gas control
defective
1. Foreign matter between con
-
trol valve and burner
2. Gas leak. See Warning
statement at top of page
1. Improper log placement
2. Drafts or other air currents
affecting flame pattern
3. Air holes at burner inlet
blocked
4. Burner flame holes blocked
1. Thermostat sensing bulb needs
to be repositioned (Thermo
-
stat-Controlled Models Only)
2. Hand-held remote control is
too close to heater (Remote-
Ready Models Only)
REMEDY
1. Open window to ventilate
room. Stop using odor caus-
ing products while heater is
running
2. Refill supply tank (propane/LP
only)
3. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16)
1. Open window and/or door for
ventilation
2. Contact local natural or pro
-
pane/LP gas company
3. Clean ODS/pilot (see Cleaning
and Maintenance, page 25)
1. Locate and correct all leaks
(see Checking Gas Connec
-
tions, page 16)
2. Replace control valve or gas
control
1. Take apart gas tubing and
remove foreign matter
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16)
1. Properly locate logs (see In
-
stalling Logs, page 17)
2. Eliminate source of drafts
around heater
3. Clean out air holes at burner
inlet. Periodically repeat as
needed
4. Remove blockage
1. Reposition thermostat sensing
bulb
2.
Move hand-held remote control
unit farther away from the heater
OBSERVED PROBLEM
Fireplace produces unwanted
odors
Fireplace shuts off in use (ODS
operates)
Gas odor even when control
knob is in OFF position
Gas odor during combustion
Dark residue on logs inside
of their fireplace.
Note: After
removing all causes of residue
deposits, completely clean fire-
place and appliance off residue
before reusing appliance
Log set cycles to pilot, but room
temperature drops to a lower
than ideal level before log set
comes back on
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
•
Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Fol-
low the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaning supplies,
paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These
fumes may mix with combustion air and create odors. These odors will disappear over time.