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OWNER’S MANUAL
REMEDY
1. This is common with most heaters. If
noise is excessive, contact qualified ser-
vice person
1. Open window to ventilate room. Stop us-
ing odor causing products while heater
is running
2. Refill supply tank
3. Locate and correct all leaks (see Check-
ing Gas Connections, page 12)
1. Open window and/or door for ventilation
2. Contact local natural gas company
3. Clean ODS/pilot (see Cleaning and
Maintenance, page 18)
1. Locate and correct all leaks (see Check-
ing Gas Connections, page 12)
2. Replace gas control
1. Take apart gas tubing and remove for-
eign matter
2. Locate and correct all leaks (see Check-
ing Gas Connections, page 12)
1. Move hand-held remote control unit far-
ther away from the heater
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
POSSIBLE CAUSE
1. Metal expanding while heating or con-
tracting while cooling
1. Heater burning vapors from paint, hair
spray, glues, cleaners, chemicals, new
carpet, etc. (See
IMPORTANT
state-
ment above)
2. Low fuel supply
3. Gas leak. See Warning statement
above
1. Not enough fresh air is available
2. Low line pressure
3. ODS/pilot is partially clogged
1. Gas leak. See Warning statement
above
2. Gas control defective
1. Foreign matter between control valve
and burner
2. Gas leak. See Warning statement
above
1. Hand-held remote control unit needs to
be moved away from heater
OBSERVED PROBLEM
Heater produces a clicking/ticking noise
just after burners are lit or shut off
Heater produces unwanted odors
Heater shuts off in use (ODS operates)
Gas odor even when control knob is in OFF
position
Gas odor during combustion
Log set cycles to pilot, but room tempera-
ture drops to a lower than ideal level before
log set comes back on
TROUBLESHOOTING
Continued
IMPORTANT:
Operating heater where impurities in air exist may create odors. Cleaning
supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles,
etc., create fumes. These fumes may mix with combustion air and create odors. These odors
will disappear over time.
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