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111921-01E 27
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas
supplier’s instructions.
1. Metal expanding while heating or con-
tracting while cooling
1. Battery is not installed or battery power
is low
1. Gas leak. See Warning statement
above
1. High or gusting winds
2. Low line pressure
3. Pilot is partially clogged
4. Inner vent pipe leaking exhaust gasses
into system
5. Glass too loose and air tight gasket leaks
in corners after usage
6. Bad thermopile or thermocouple
7. Improper vent cap installation
1. Gas leak. See Warning statement
above
2. Control valve defective
1. Gas leak. See Warning statement
above
1. Improper log placement
2. Air holes at burner inlet blocked
3. Burner ame holes blocked
OBSERVED PROBLEM
Fireplace produces a clicking/ticking noise
just after burners are lit or shut off
Remote does not function
Fireplace produces unwanted odors
Fireplace shuts off in use
Gas odor even when control knob is in OFF
position
Gas odor during combustion
Dark residue on logs or inside of replace
REMEDY
1. This is normal. If noise is excessive,
contact qualied service person
1. Replace 9-volt batteries in receiver and
hand-held remote control
1. Locate and correct all leaks (see Check-
ing Gas Connections, page 17)
1. Fireplace has been tested for up to 40
mph winds. However, extreme condi-
tions may occur. See Lighting Instruc-
tions on page 21
2. Contact local propane/LP or natural gas
company
3. Clean pilot (see Cleaning and Mainte-
nance, page 24)
4. Locate and correct all leaks (see Check-
ing Gas Connections, page 17)
5. Tighten glass
6. Replace faulty component
7. Check for proper installation and free-
dom from debris or blockage
1. Locate and correct all leaks (see Check-
ing Gas Connections, page 17)
2. Replace control valve
1. Locate and correct all leaks (see Check-
ing Gas Connections, page 17)
1. Properly locate logs (see Installing
Logs, Lava Rock, and Glowing Embers,
page 20)
2. Clean out air holes at burner inlets. Pe-
riodically repeat as needed
3. Remove blockage