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TECHNICAL
SERVICE
You may have further questions about installation, operation, or troubleshooting.
If so, contact DESA International’s Technical Service Department at
1-800-DESA LOG (1-800-337-2564).
SPECIFICATIONS
When gas pressure is too low
• pilot will not stay lit
• burners will have delayed ignition
• heater will not produce specified heat
When gas quality is bad
• pilot will not stay lit
• burners will produce flames and soot
• heater will backfire when lit
You may feel your gas pressure is too low or gas quality is bad. If so, contact your
local natural gas supplier.
SERVICE
HINTS
Standard Standard Premium
Oak Log Oak Log Oak and Birch
18" Variable 24" Variable 24" Variable
Manually- Manually- Manually-
Controlled Controlled Controlled
Btu (Variable) 16,000/27,000 16,000/31,500 20,000/39,000
Type Gas Natural Gas Only Natural Gas Only Natural Gas Only
Ignition Piezo Piezo Piezo
Pressure Manifold 3.5" W.C. 3.5" W.C. 3.5" W.C.
Inlet Gas
Pressure (in. of water)
Maximum 10.5" 10.5" 10.5"
Minimum* 5" 5" 5"
* For input adjustment
Shipping Weight 27 lbs. 29 lbs. 30 lbs.
Note:
Use only original replacement parts. This will protect your warranty cover-
age for parts replaced under warranty.
Parts Under Warranty
Contact authorized dealers of this product. If they can’t supply original replace-
ment part(s), call DESA International’s Technical Service Department at
1-800-323-5190. When calling DESA International, have ready
• your name and address
• model number of your heater
• how heater was malfunctioning
• type of gas used (propane or natural gas)
• purchase date
Usually, we will ask you to return the defective part to the factory.
Parts Not Under Warranty
Contact authorized dealers of this product. If they can’t supply original replace-
ment part(s), call DESA International’s Parts Department at 1-800-972-7879 for
referral information. When calling DESA International, have ready
• model number of your heater
• the replacement part number
REPLACEMENT
PARTS