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110373-01E
14
TROUBLESHOOTING
WARNING: Turn off and unplug heater and let cool before servicing.
Only a qualified service person should service and repair heater.
CAUTION: Never use a wire, needle or similar object to clean
ODS/pilot. This can damage ODS/pilot unit.
Note: All troubleshooting items are listed in order of operation.
POSSIBLE CAUSE
1.
Ignitor electrode positioned wrong
2. Ignitor electrode broken
3. Ignitor electrode not connected to
ignitor cable
4. Ignitor cable pinched or wet
5. Piezo ignitor nut is loose
6. Broken ignitor cable
7. Bad piezo ignitor
1. Gas supply turned off or equipment
shutoff valve closed
2. Control knob not in PILOT posi
-
tion
3. Control knob not pressed in while
in PILOT position
4. Air in gas lines when installed
5. Depleted gas supply
6. ODS/pilot is clogged
7.
Gas regulator setting is not correct
1. Control knob not fully pressed in
2. Control knob not pressed in long
enough
3. Safety interlock system has been
triggered
4. Equipment shutoff valve not fully
open
5. Thermocouple connection loose
at control valve
6. Pilot flame not touching thermo-
couple, which allows thermocouple
to cool, causing pilot flame to go
out. This problem could be caused
by one or both of the following:
A) Low gas pressure
B) Dirty or partially clogged
ODS/pilot
7. Thermocouple damaged
8. Control valve damaged
OBSERVED PROBLEM
When ignitor button is pressed,
there is no spark at ODS/pilot
When ignitor button is pressed,
there is spark at ODS/pilot but
no ignition
ODS/pilot lights but flame goes
out when control knob is re
-
leased
REMEDY
1. Replace pilot assembly
2. Replace pilot assembly
3. Reconnect ignitor cable
4. Free ignitor cable if pinched
by any metal or tubing. Keep
ignitor cable dry
5. Tighten nut holding piezo ignitor
to heater cabinet. Nut is located
inside heater cabinet at top
6. Replace ignitor cable
7. Replace piezo ignitor
1. Turn on gas supply or open
equipment shutoff valve
2. Turn control knob to PILOT
position
3. Press in control knob while in
PILOT position
4. Continue holding down control
knob. Repeat igniting operation
until air is removed
5. Contact local propane/LP gas
company
6. Clean ODS/pilot (see Cleaning
and Maintenance, page 13) or
replace ODS/pilot assembly
7. Replace gas regulator
1. Press in control knob fully
2. After ODS/pilot lights, keep con
-
trol knob pressed in 30 seconds
3. Wait one minute for safety in-
terlock system to reset. Repeat
ignition operation
4. Fully open equipment shutoff
valve
5. Hand tighten until snug, then
tighten 1/4 turn more
6. A) Contact local propane/LP gas
company
B) Clean ODS/pilot (see Clean-
ing and Maintenance, page 13)
or replace ODS/pilot assembly
7. Replace pilot assembly
8. Replace control valve